Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

SAP Ariba Support Engineer

Learn more about SAP
SAP

SAP

SAP Ariba Support Engineer

Remote
Full Time
Paid
  • Responsibilities

    WE HELP THE WORLD RUN BETTER

    Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

     

     

    SAP ARIBA SUPPORT ENGINEER

     

    POSITION SUMMARY:

    Get your foot in 3rd level technical support and become a subject matter expert in a selected area. Work for an international company where opportunities for growth are endless. Learn something new every day while helping the world run better. Bring everything you are, become everything you want! We offer a stable full-time job with a flexible working model in a global team with various benefits.

     

    A DAY IN LIFE OF A SUPPORT ENGINEER  

    1. Pick it, investigate it, solve it! •    Provide solutions to complex technical issues impacting customers’ business processes and their ability to conduct commerce through SAP Ariba applications. •    Adhere to KPIs, especially responsiveness SLAs and productivity goals and ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible  •    Report errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions.  •    Maintain personal broad knowledge of product area and in-depth component expertise. •    Collaborate with global support engineers, solution architects and engineering across the product area to drive positive customer outcomes. •    Own and manage concurrent incidents in a ticketing system.

    2. Gain and transfer knowledge! •    Demonstrate a high level of expertise with product functionality; continue developing core product skillset as new innovations are released  •    Create Knowledge Base Articles and Wiki documents. •    Collaborate with and develop strong working relationships with cross-functional, global teams  •    Coaches and mentors new hires and other support engineers to help them increase their product expertise and productivity.

    3. Learn, grow and develop yourself! •    Maintains and follows personal development plan by leveraging formal training and knowledge plans. •    Other duties per individual agreement

     

    MINIMUM JOB REQUIREMENTS: 

     

    WE ARE LOOKING FOR A CANDIDATE THAT HAS   •    A bachelor’s degree preferable in Information Technology/Computer Science area and experience in product Support, Software Development, IT, or Quality Assurance •    Advanced English •    Excellent written and oral communication skills; ability to listen and work with customers in real-time. •    Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction •    Technical acumen and understanding of SQL, Java, Java Script, or other programming language, HTML, XML

     

    ADDITIONAL REQUIREMENTS: 

     

    It would be great if you have

    •    Experience in a previous technical support or customer service role •    Knowledge of procurement business processes and transactions (for example purchase orders, invoices, catalogs, or others) •    Experience working with an enterprise cloud application •    Experience working with Spend Management or Procurement Solutions •    Experience working with SAP ERP integration, Cloud Integration Gateway, Business Suite Integration

     

    *SAP IS NOT OFFERING INTERNATIONAL RELOCATION BENEFITS FOR THIS ROLE CURRENTLY *SAP IS CURRENTLY NOT OFFERING VISA SPONSORSHIP FOR THIS ROLE *THE CHOSEN APPLICANT MUST BE LOCATED IN, OR WILLING TO RELOCATE TO, PITTSBURGH, PA 

     

    WE BUILD BREAKTHROUGHS TOGETHER

    SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

    WE WIN WITH INCLUSION

    SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

    EOE AA M/F/VET/DISABILITY:

    Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

    Requisition ID: 341027  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Remote

  • Industry
    Computer Software
  • Fun Fact
    We serve 98 of the top 100 most valued brands in the world!
  • About Us

    SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.