COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

1. CULTURE OF COLLABORATION: meet with mentors, make new friends across the globe and create a thriving personal network.
2. PROJECT-DRIVEN EXPERIENCE: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. 
3. GAIN VISIBILITY: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

About the team

Work as a member of the Service Management team responsible for Change and Problem management of Ariba Cloud based solutions. Collaborate with internal operations teams as well as Development and Support Engineering staff to support and facilitate the delivery of a highly available production environment. The candidate must understand change control process and methodologies within the ITSM framework.  Must be self-motivated, detail-oriented, a team player with excellent verbal and written communication skills. This is an individual contributor hands-on position.

What you’ll do:

Position title: SAP Ariba iXp Intern – Service Management

Location: Palo Alto, CA (Virtual)

Expected start date to end date: June 14th, 2021 – August 20th, 2021

In this role, you’ll:

• Carefully follows and employs change control procedures for all Ariba Products and Solutions that are hosted within the Ariba service offering.
• Work with a Technical Staff to solve complex customer related issues with a given RCA.
• Collaborate with various internal teams to manage both the Ariba change management schedule and associated activity.
• Develop and maintain comprehensive documentation sets, troubleshooting guides and procedural documentation.
• Function as a technical Project Manager for evaluating solutions within the ITSM space.
• Manage meetings in reference to root cause analysis and provided a detailed technical summary of the meeting including root cause. 
• Verifies the completeness and timeliness of all RCA summaries prior to leadership approval.
• Acts as a source of reference for questions, problems and suggestion’s about the Change Management and Problem Management process.
• Work on proof of concepts to help simplify and manage Ariba’s ITIL Methods and Procedures.

Who you are:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Experienced working in dynamic, fast-paced environment.
• Knowledge of ITIL and ITSM best practices.
• Ability to identify and translate content related to complex technical issues.
• Working knowledge of a UNIX/Linux environment.
• Basic knowledge of protocols such as: TCP/IP, SSL, SSH, DNS.
• Strong project management and communication skills.
• Strong inter-personal skills with the ability to effectively communicate technical issues.
• Strong organizational skills to multi-task various projects and related tasks.
• Work in a group setting by contributing to the overall success of the team.
• Project oriented with the ability to drive efforts to achieve goals and deadlines.

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WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/VET/DISABILITY: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor. ADDITIONAL LOCATIONS:

SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.