WHAT WE OFFER

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

POSITION OVERVIEW:

The North America Services Business Support Specialist or Associate will perform a variety of operational and administrative tasks to support the North America Services business. A key focus is the billable services procurement / third party chargeable contracting process.

Will work independently or at the direction of more senior members of the team and will interact as necessary with colleagues in the Services Market Units, Resource Management, Finance, Global Procurement, and Legal.

Not all employees in this role will perform all duties as described below. The typical Business Support Specialist or Associate will perform one or more of the following:

• Oversee the Services vendor Purchase Order (PO) request process from end-to-end. He/she is responsible to ensure that all process steps are completed per process documentation, and that all approvals are obtained per the Delegation of Authority (DOA).
• Ensure that a complete and accurate vendor Statement of Work (SOW) or Amendment is executed for all projects where a vendor is utilized, using predefined templates.
• Create / update Purchase Order or Work Order, ensuring that the resulting Order is accurate and matches the executed vendor SOW, as amended. Will utilize the SAP Enterprise Resource Planning system or Fieldglass Contingent and Service modules as appropriate.
• Serve as the primary contact for vendors and SAP employees.
• Create intercompany Work Orders utilizing Fieldglass.
• Create Internal Orders and perform IO staffing list maintenance, ensuring that all approvals are obtained per the DOA, before updating the IO in the SAP Enterprise Resource Planning system, ISP.
• Oversee the C-user request process from end-to-end, interacting directly with third party consultants, Services Account Executives, Project Managers, Resource Analysts, the External Workforce Center, and other colleagues. Is responsible to ensure that required approvals are obtained, that all required forms are completed properly.
• Administer Deal Quality Reviews, a key step in our Deal Execution Processing, working in the SAP Harmony system and communicating with both Services Sales and Delivery colleagues as necessary.
• Perform the conversion and upload of JSON files to the Harmony system.
• Handles special projects or tasks as assigned. This can include training colleagues, testing of systems and processes related to the above duties and tasks, developing, or refining new processes or process improvements.

EDUCATION & EXPERIENCE:

• Bachelor’s Degree in finance, business, or accounting preferred
•  2-6- years exp in Purchasing, Accounting, or other general Administrative experience preferred including itnernship expereince
• Client server software applications experience
• MS Excel & Word Proficiency
• Strong attention to detail is a must
• Ability to work independently and in a team environment
• Ability to interact successfully with various levels of the organization and externally
• Knowledge of SAP systems, SAP ERP, Fieldglass, Harmony etc a plus

WE ARE SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

OUR INCLUSION PROMISE

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID:322349 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time  | Additional Locations: 

At SAP, we're not just shaping the future, we're creating it with a collaborative spirit, a drive for high performance, and a commitment to continuous learning. SAP's purpose is to help the world run better and improve people's lives with sustainability at the core. Our integrated applications connect all parts of a business into an intelligent suite on a fully digital platform. With the largest cloud portfolio on the market, world-class benefits, and recognition for your individual contributions, we're here to empower you to bring out your best.