COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

ABOUT THE SAP INTERNSHIP EXPERIENCE PROJECT:

SAP Internship Experience Project is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.

THREE REASONS TO INTERN AT SAP:

1. CULTURE OF COLLABORATION: Meet with mentors, make new friends across the globe and create a thriving personal network.
2. PROJECT-DRIVEN EXPERIENCE: Gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. 
3. GAIN VISIBILITY: With Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

ABOUT THE TEAM:

Our Customer Experience Transformation (CXT) team is dedicated to improving and transforming how the business interacts with our customers to drive the best possible experience, both for our customers and our employees. We implement new tools and processes to innovative how the company organizes around our customer’s needs. We are strategic, innovative, data-driven, and customer-success focused.

Most of the team works in our Bellevue, Washington office with a few teammates and direct manager located in San Francisco, California. In our most recent Employee Survey, our team scored ‘Extraordinary’ in leadership trust, culture, employee engagement, learning, diversity & inclusion, vision and more! We have a super collaborative team that truly cares for each other and shares a passion for innovation and personal growth.

WHAT YOU’LL DO:

The SAP Concur Customer Experience Transformation (CXT) Team is looking for a highly motivated, self-starter to join the team for a 10-week internship based in Bellevue, Washington.

In this role, you will help create a CUSTOMER LISTENING FRAMEWORK that will transform the way the business uses customer feedback to improve customers’ experiences. You will dig into various customer feedback channels, analyze the data, find common themes, and recommend ways to categorize the feedback across disparate sources. By categorizing the data into common themes, the business can better understand the customers’ experiences more broadly. You will then make recommendations, identifying high-impact opportunities to improve or enhance the experience. Your work will create the foundation for the company to better understand a more holistic view of our customers’ experiences along their journey. It will also provide a framework to organize the business around the most impactful opportunities to improve.

This internship is a great opportunity to develop a solid foundation and understanding of business analysis, customer experience, and business operations. You will also have a chance to develop consulting skills, with a focus on data analysis, researching, problem-solving, prioritizing, self-development, and collaboration.  

POSITION TITLE: SAP Concur iXp Intern – Analyst, Customer Experience Transformation

LOCATION: Bellevue, Washington

EXPECTED START DATE TO END DATE: June 2020 – August 2020

IN THIS ROLE, YOU’LL:

• Interview Dept. leaders to understand how they use and manage customer feedback
• Analyze customer data across various channels (surveys, website, terminations, etc.)
• Identify themes to optimize how data is categorized across disparate sources
• Categorize the data and make recommendations to fix the top identified challenges
• Align customer feedback to the appropriate stage in the customer journey
• Partner with CXT Program Managers to build a holistic story of the customers’ experience
• Present findings to leadership and broader team

WHO YOU ARE:

We’re looking for someone who can challenge the status quo and likes to stay curious. You enjoy working on meaningful projects and are energized by lifelong learning.

• Pursuing a Bachelor’s or Masters in General Business Administration, Management Information Systems, or other business degree with interest in analytics and consulting
• Solid analytical skills tied with creative thinking and sharp decision-making
• High achiever who is self-motivated
• Extremely organized and pays attention to the details
• Ability to find commonalties across wide set of disparate data
• Excellent written and verbal communication skills
• Good presentation and communication skills
• Empathetic and customer-focused
• Works well independently and collaboratively with groups
• Proficient in MS Office Suite (PowerPoint, Word, Excel)
• Candidates must currently be enrolled in an undergraduate or graduate degree program which is applicable to the position.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/VET/DISABILITY: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.