SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

ABOUT THE SAP INTERNSHIP EXPERIENCE PROJECT:

SAP Internship Experience Project is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.

THREE REASONS TO INTERN AT SAP:

1. CULTURE OF COLLABORATION: Meet with mentors, make new friends across the globe and create a thriving personal network.
2. PROJECT-DRIVEN EXPERIENCE: Gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. 
3. GAIN VISIBILITY: With Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

ABOUT THE TEAM:

• The Critical Incident Management (CIM) Team is a high energy, highly collaborative group of skilled crisis managers.  The Team provides 24x7 leadership in leading specialized, cross functional teams to resolve incidents with major global customer impact.
•  The CIM Team is a closely-knit group of people that work closely to deliver the best customer support experience possible during major incidents
• Everyone on the CIM Team wears many hats and works together to brainstorm and implement ideas to continuously improve how well major incidents are handled

IN THIS ROLE, YOU’LL:

• Compose and publish a complete library of business process documents, including multi stream business process flow diagrams, that addresses all services provided through the Incident and Problem Management Program
• Research, formulate, and apply an ITIL based, ISO certifiable set of templates for use in documenting and diagramming current and future Critical Incident and Problem Management services.
• Evaluate and assess the efficiency and effectiveness of current Critical Incident Management (CIM) business operations, as it relates to achieving CIM’s  primary Customer facing and internal business success goals, and formulate and provide business process improvement ideas to help the business increase its success

WHO YOU ARE:

We’re looking for someone who can challenge the status quo and likes to stay curious. You enjoy working on meaningful projects and are energized by lifelong learning.

• You are operational and like to be in the trenches helping make teams successful through observation and hands on experience
• You like solving complex puzzles and enjoy finding the best way to solve a problem
• You are compassionate about Customer care and delivering great service, every time
• You’re a natural at figuring out how to build mechanisms that are efficient and highly reliable.
• You enjoy charting a detailed course that anyone is able to understand and follow

SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.