COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

ABOUT THE SAP INTERNSHIP EXPERIENCE PROJECT:

The SAP Internship Experience Project is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.

THREE REASONS TO INTERN AT SAP:

1. CULTURE OF COLLABORATION: Meet with mentors, make new friends across the globe and create a thriving personal network.
2. PROJECT-DRIVEN EXPERIENCE: Gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. 
3. GAIN VISIBILITY: With SAP Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

ABOUT THE TEAM:

Our team focuses on supporting our client’s technical administrators. We are here to help them with troubleshooting, finding, and fixing issues which they can’t handle on their own. We provide technical support and we receive their issues by phone, chat and portal. Our mission is to deliver an award-winning and customer-centric experience with every interaction.

We strive to build and retain a culture that is not only customer-centric, but also recognizes that when our people are at their best, our business is at its best. We aim to put the customers first, own the solution, be transparent and take the initiative.

We are one team, empowered to deliver one experience to the customers we serve.

WHAT YOU’LL DO:

POSITION TITLE: SAP ConcuriXp Intern – Support Operations

LOCATION: Bellevue, WA EXPECTED START DATE TO END DATE: June 2020 -August 2020

IN THIS ROLE, YOU’LL:

• Develop and execute internal communications that make our business run simpler and better
• Create infographics to represent our team and the services we provide
• Interact with cross-functional global teams to help drive project-specific requirements, tasks and change
• Work directly with Customer Support leaders and learn about the inner workings of a software technical support team
• Create video presentation to be used for onboarding new employees to help us retain new talent
• Propose ideas to infuse more fun into our office culture to help engage existing employees
• Plan and execute social events (ex. potlucks, holiday parties) for team of 50 Support Engineers
• Attend meetings with Support leaders, take notes and then distribute action items to attendees via email
• Monitor call center operations and alert leaders to situations that may degrade the customer experience (ex. calls waiting in the queue for too long)
• Get involved with SAP’s active Intern Community and experience what it is like to be early talent at one of the biggest software companies in the world
• Join the global SAP Family and become an ambassador for the Support Organization

WHO YOU ARE:

We’re looking for someone who can challenge the status quo and likes to stay curious. You enjoy working on meaningful projects and are energized by lifelong learning.

• Candidates must currently be enrolled in an undergraduate or graduate degree program which is applicable to the position
• Excellent interpersonal and communication skills
• Familiarity with Microsoft Office, SharePoint, SmartSheet, Slack, Skype and/or Zoom
• Previous experience in administrative/customer service is preferred, but not required
• Thrive in a fast-paced environment working with multiple teams across various geographies

FOLLOW @SAPIXP ON INSTAGRAM AND DON’T MISS ANYTHING ABOUT OUR EXPERIENCES WORLDWIDE!

SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/VET/DISABILITY: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor. ADDITIONAL LOCATIONS:

SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.