COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

ABOUT THE SAP INTERNSHIP EXPERIENCE PROJECT:

The SAP Internship Experience Project is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.

THREE REASONS TO INTERN AT SAP:

1. CULTURE OF COLLABORATION: Meet with mentors, make new friends across the globe and create a thriving personal network.
2. PROJECT-DRIVEN EXPERIENCE: Gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. 
3. GAIN VISIBILITY: With SAP Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

ABOUT THE TEAM:

US SMB (small, midsized business) Client Marketing is responsible for retaining and growing 25,000 SAP Concur customers. This represents the company’s single largest customer base, over $80 million in annual cross-sell revenues, and over $0.5 billion in recurring revenue under management.

You as an MBA summer intern will plan and execute one or more strategic projects to improve how the US SMN client marketing team engages, retains, and develops its client base. You’ll need to put your MBA and marketing toolkit to work and gather quantitative and qualitative data, conduct analyses, formulate conclusions, and develop actionable, impact-driving recommendations.

WHAT YOU’LL DO:

POSITION TITLE: SAP Concur iXp Intern – US SMB Client Marketing

LOCATION: Bellevue, WA

EXPECTED START DATE TO END DATE: June 2020 -August 2020

POTENTIAL PROJECTS COULD INCLUDE:

• Updating the team’s understanding of customer communication preferences across firm types and audience types, and formulating recommendations to alter client engagement and messaging strategies
• Developing a deeper go-to-market strategy for SAP Concur’s smallest tranche of customers, which currently entails digital and reactive customer success engagement only
• Creating a new client marketing segmentation strategy, partnering with our data science team to identify new tranches or clusters
• Uncovering new ways to develop situational marketing programs that deliver customized content and messages that respond to what a client’s business is experiencing in real time (e.g. M&A, global expansion)
• Determining new ways to reduce customer churn rate during the implementation phase of the customer lifecycle
• Formulating a strategy to take our nascent digital store to the next level

There are many possibilities, and one or two key projects can be determined based on business need at the time, your skillset, and your passion.

Curiosity, strategic and analytical thinking, communication, collaboration and organization are vital in this role in order to conduct analyses, engage stakeholders, and formulate meaningful recommendations.  

This is an exciting challenge and a great opportunity to help take SAP Concur’s US SMN division into a new CX-based era where touch points are personalized, marketing engines are scaled, and breakthrough growth is delivered. Other divisions within SAP Concur and other SAP lines of business will surely take note of the innovation that you spearhead. 

The position reports to the Director of US SMN Client Marketing.   

RESPONSIBILITIES:

• Partner with your manager / day-to-day supervisor to select and plan hone or more research or business / go-to-market strategy projects with insights, conclusions and actionable recommendations
• Execute the project by gathering data, partnering with stakeholders, conducting primary and secondary research, vetting conclusions and socializing recommendations prior to developing a final deliverable

FOLLOW @SAPIXP ON INSTAGRAM AND DON’T MISS ANYTHING ABOUT OUR EXPERIENCES WORLDWIDE!

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/VET/DISABILITY:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

WHO YOU ARE:

We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• MBA first year student
• Growth mindset, curiosity and passion for creating and implementing customer retention and growth strategies
• Marketing/analytical/strategic toolkit including qualitative and quantitative analysis, strategic thinking, and understanding of common marketing channels and tactics
• Exposure to one or more marketing discipline or consulting
• Experience with MS Office applications and other business or marketing tools

JOB SPECIFIC SPECIALIZED KNOWLEDGE & SKILLS:

• Strong communication, collaboration and interpersonal skills
• Action/achievement oriented and independent with strong organizational skills
• Attention to detail
• Drive for results
• Cultural awareness and ability to accommodate different time zones
• SAP values: tell it like it is; stay curious; embrace differences; keep the promise; build bridges not silos

SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.