SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

JOB DESCRIPTION: SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

Must be a U.S. Person; NS2 does not offer Visa sponsorship for this role

All internals must have manager’s approval to transfer

The successful candidate will have the opportunity to work in a face-paced IT Support environment in our Herndon, VA location.  You will be exposed to a full range of hardware and software technologies used by NS2 personnel in our office and remote locations.  You will learn how large enterprises manage, track, and control their IT environments.  SAP NS2 offers exposure to a wide variety IT Infrastructure that will ultimately broaden your understanding of the IT industry.  You will experience other aspects of IT Support, including managing small projects, developing processes and documentation, working in a Data Center, and implementing new tools and technologies.  

RESPONSIBILITIES:

Duties may include the following:

• Provide 1st level user support at the walk-up IT Helpdesk and on the IT Support Hotline
• Perform basic troubleshooting and resolution of common Hardware and Software problems
• Manage IT support ticket system (creation, updating & resolution of user requests)
• Manage, track and audit IT equipment inventory and software licenses using electronic databases
• Manage small, IT support projects
• Assist in resolving configuration issues related to A/V equipment and conference rooms
• Produce documents, charts, and drawings using Word, Visio, and PowerPoint
• Provide research information for management and support team, as needed
• Deliver computer orientation to new-hires and existing company staff
• Participate in Data Center operations activities, as needed

REQUIREMENTS:

• Enrolled in an accredited university studying Computer Science, Software Engineering, Electrical Engineering or a related discipline; minimum Sophomore standing and GPA of 3.0

• Advanced knowledge of front-end IT technology (laptops, printers, peripherals, networking, e-mail, mobile devices, Windows O/S, 3rd party software apps, etc.)

• Advanced Microsoft Product knowledge (Word, PowerPoint, Excel, etc.)

• Demonstrated analytical, technical and problem solving skills

• Ability to prioritize multiple tasks and work independently in a fast paced environment

• Willing to be mentored, take direction, and execute objectives in a collaborative team environment

• Advanced verbal and written communication skills (in English)

SPECIFIC PHYSICAL REQUIREMENTS:

• Ability to travel by air/car/train to other locations within the United States (0- 10%  travel)
• Ability to lift 50 lbs. unassisted
• Ability to hold and manipulate small tools

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now_._

SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.