COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

WHAT IS SAP IXP?

SAP’s Internship Experience Project (iXp) is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.

THREE REASONS TO APPLY FOR SAP IXP

1. CULTURE OF COLLABORATION: Meet with mentors, make new friends across the globe and create a thriving personal network.
2. PROJECT-DRIVEN EXPERIENCE: Gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. 
3. GAIN VISIBILITY: With iXp in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

ABOUT THE TEAM:

The SAP SuccessFactors User Assistance team is a world-class technical communication organization that sets the standard for how product documentation creates value for SAP customers. We’re looking for a highly motivated self-starter to join our team for an internship in our South San Francisco, CA office. In this role, you’ll support our team’s global strategic initiatives including things like in-product support, data-driven KPIs, taxonomy, and structured content.   

In addition, you’ll get to support the release of new features in SAP’s largest cloud, SAP SuccessFactors HCM Suite. This internship is a great opportunity to develop a solid foundation and understanding of structured authoring with DITA. You’ll also have a chance to work with industry-leading teams and the innovative and emerging technologies they build.

Our team thrives on building an information experience that delivers customer satisfaction. And we have a lot of fun doing it!

WHAT YOU’LL DO:

EXPECTED START DATE TO END DATE: June 10, 2019 – August 16, 2019

IN THIS ROLE, YOU’LL:

• Contribute to one or more projects that will be showcased at the premier SAP SuccessFactors Customer event, SuccessConnect
• Experience the full product documentation lifecycle, from planning to release
• Work directly with SMEs to drive quality improvements through knowledge capture and content updates
• Practice task analysis and building task-oriented content plans
• Work in Jira, Ixiasoft DITA CMS, SAP Jam, Mural, MS Teams, and of course SAP SuccessFactors HCM Suite
• Learn about the technology behind in-app help and conversational interfaces
• Design in-app information experiences for system administrators
• Learn about taxonomy and its implementation and governance

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/VET/DISABILITY: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

WHO YOU ARE:

We’re looking for someone who can challenge the status quo and likes to stay curious. You enjoy working on meaningful projects and are energized by lifelong learning.

To be successful in this role, you should definitely be:

• A strong verbal and written communicator
• Experienced at research, interviewing, and note-taking
• A self-directed critical thinker
• A Junior or graduating Senior in any of the following programs: Technical Communication, Journalism, Communications, English Literature, History, Philosophy, or other research- and writing-heavy majors

Other skills or experience we’d love to leverage but that aren’t strictly necessary:

• Design Thinking
• Chatbots
• Animation or video production
• Graphic design

SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.