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SAP iXp Intern - Mac CoE - Apple Mac Device Support

Learn more about SAP
SAP

SAP

SAP iXp Intern - Mac CoE - Apple Mac Device Support

Remote
Internship
Paid
  • Responsibilities

    We help the world run better

    Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

    About the SAP Internship Experience Program

    The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

    Three reasons to intern at SAP

    1. Culture of collaboration : Meet with mentors, make new friends across the globe, and create a thriving personal network.

    2. Project-driven experience : gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

    3. Gain visibility : with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

    What you’ll do:

    Position title: SAP iXp Intern - Mac CoE - Apple Mac Device Support ****

    Location: Newtown Square, PA / Remote. (East- Coast)

    Expected start date to end date: July 2023

    • Experience with Apple devices and Apple operating systems (mainly macOS and iOS)
    • Remote support for all Apple Mac topics through our ticket system Service Now
    • Remote support for all Apple Mac topics in our 14,000 user-strong Apple Mac community
    • More complex troubleshooting of Apple devices by executing shell commands and analyzing log files
    • Creating, updating, and enhancing new and existing internal and end-user facing documentation
    • Additionally, the role serves as a connection between the Enterprise Mobility Group and various IT support teams (e.g., 2nd level support, executive support, …)

    What you bring:

    We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

    • Student (m/f/d) at a university or college
    • Tremendous enthusiasm for Apple products
    • Computer skills: Apple devices, Mac, iPhone, iPad, macOS, iOS, iPadOS
    • Soft skills: Customer-oriented, empathy for end users, analytical skills, attention to detail
    • Experience in automation, IT support or software development an advantage

    Meet your team:

    The Mac CoE’s purpose is to help the world run Macs better and improve SAP’s Mac user’s lives.

    We are responsible for one of the top Apple at Work programs globally: https://www.apple.com/business/success-stories/tech/sap/ and currently have over 35.000 Mac devices within SAP.

    In this position as an intern / working student you help us provide support our employees that have chosen a Mac via our internal community and ticket support while enhance our internal documentation and end user facing documentation.

    We build breakthroughs together

    SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

    We win with inclusion

    SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
    SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
    For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

    EOE AA M/F/Vet/Disability

    Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

    Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 15-62 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

    Requisition ID: 371795wAAACH5BAEKAAAALAAAAAABAAEAAAICRAEAOw== | Work Area: Software-User ExperiencewAAACH5BAEKAAAALAAAAAABAAEAAAICRAEAOw== | Expected Travel: 0 - 10%wAAACH5BAEKAAAALAAAAAABAAEAAAICRAEAOw== | Career Status: StudentwAAACH5BAEKAAAALAAAAAABAAEAAAICRAEAOw== | Employment Type: InternwAAACH5BAEKAAAALAAAAAABAAEAAAICRAEAOw== | Additional Locations: wAAACH5BAEKAAAALAAAAAABAAEAAAICRAEAOw== #LI-Hybrid

  • Industry
    Computer Software
  • Fun Fact
    We serve 98 of the top 100 most valued brands in the world!
  • About Us

    SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.