WE HELP THE WORLD RUN BETTER

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

ABOUT THE SAP INTERNSHIP EXPERIENCE PROGRAM

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

THREE REASONS TO INTERN AT SAP

1. CULTURE OF COLLABORATION: meet with mentors, make new friends across the globe and create a thriving personal network.

2. PROJECT-DRIVEN EXPERIENCE: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. 

3. GAIN VISIBILITY: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

ABOUT THE TEAM

The SAP.com Digital Platforms Team, within SAP’s Intelligent Enterprise – Digital Experience Solutions group, is responsible for some of the company’s core external (public-facing) digital web properties. The SAP Digital Platforms Team is responsible for the web design system, development lifecycle, continuous integration and continuous delivery (CI/CD) practices, technology stack, and overall operational support for SAP.com’s 47 country sites globally publidhed in 23 languages.

The SAP.com Digital Platforms team is a detail-oriented, in-house services team that is constantly pushing innovation within our creative, budgetary, and technical boundaries to encourage internal customers to produce a Best-Run, blazing-fast user-experience.

WHAT YOU’LL DO:

The SAP.com Digital Platforms team is looking for an Intern for 6 months to assist the Speed Performance Monitoring Lead with identifying, assessing, and measuring site optimization opportunities. Through on-going collaboration with the business stakeholders, UX design, development, and other operational leads for SAP‘s digital landscapes site optimization opportunites would then be agreed upon and prioritized within SAP.com Agile Scrum development life-cycle. Our on-going objective is to improve the online responsiveness of our user-experience on desktop and mobile web browsers in support of SAP’s Simplify Digital Customer Experience (SDCX) 2022-23 program aimed aims at reducing the complexity of the digital engagement within the customer lifecycle.

This role is responsible for assisting in the management of SAP.com and other digital entities including communications, content and assets for various areas of the global website and digital programs. The position provides a main point of contact for assigned requests, driving projects to completion through close collaboration with core platform team members, leadership, and assigned third-party agencies to ensure efficient and timely production of a high-quality digital customer experience.

Position title: SAP iXp Intern – Speed Performance Engineer  

Location: Virtual/Remote

Expected start date: November 2022

Contract Duration: 12 months

Work Schedule: 40 Hours/Week

IN THIS ROLE, YOU’LL:

• Audit websites for performance, identify optimization opportunities, and present the results in the cross-functional team environment 

• Work in a collaborative environment developing and executing against immediate and long-term incremental programs.

• Make effective tradeoffs considering business priorities, but always with the user-experience in mind.

• Advise web engineering teams on key technical performance and optimization considerations and best practices.

• Work with Data/Analytics team on ensure assets are trackable for reporting and insights initiatives.

• Profile performance of JavaScript and layouts for a multitude of devices/platforms.

• Work with partners (e.g.: Adobe, Splunk, Google, Akamai, and other third-party web services) and consulting agencies to ensure each site release or initiative delivers maximum impact to customers across all websites and data platforms.

• Generate performance reports, competitive analysis, and benchmarks for internal partners using our best-in-class performance and optimization tool-sets.

• Build out and report on synthetic tests with Splunk (a.k.a. Rigor) Enterprise Synthetic Testing Platform.

• Build out available Akamai mPulse Real-User Monitoring (RUM) test reports.

• Analyze performance metrics and build plans for improvements with development leads.

• Provide an unparalleled customer experience by contributing to new features and technical documentation.

• Assist with discovering and debugging issues found on web properties.

• Find areas we can optimistically render UI without waiting on a server response.

• Police and standardize performance budgets, health-checks, scorecards, and KPIs directed by your main point of contact.

• Monitor and measure complex multi-step user flows on our customers’ websites and applications using a full browser and a script recorder.

• Track mobile and desktop experiences and performance over time using pre-determined, industry standard network connections.

• Monitor and optimize third-party tags and identify slow and error-causing external script risks.

• Develop, share, and set the bar within SAP for high quality in web performance engineering.

• Assist with SAP.com agile ceremonies and planning.

• Measure and A/B test site performance solutions.

• Mentor, educate, and advocate for web speed performance optimization across SAP IT IE CXS and SAP Digital Marketing teams

WHO YOU ARE:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

General Qualifications:

• General knowledge of web speed performance metrics.

• General knowledge of industry standard web speed performance tools; e.g.: WebPageTest.org, Google Pagespeed Insights, and Google Lighthouse.

• General to Intermediate knowledge, approx. 1-2 years, of general web technologies experience; e.g.: HTML, JavaScript, CSS, Java/C#/PHP.

• Intermediate knowledge of Google Core Web Vitals strategy and metric threshold requirements.

• Intermediate knowledge of visual design principles and commonly used tools for optimizing visual page elements; e.g.: images and media.

• Have the ability to read and understand code, explore new technologies, and APIs.

• General knowledge of project management and, issue tracking and documentation tools; e.g.: JIRA, Confluence, MS Teams, Slack, etc.

• Proficiency with converting JSON to MS Excel for in-depth speed performance reporting.

• Comfortable working with a geographically-distributed software development team.

• Willingness to acquire new skills to meet evolving needs.

• Passion and interest in web performance optimization to improve an website’s user-experience across all web devices, internet connection speeds, and geo-locations.

• Exceptional organizational and planning skills and a proven ability to multi-task.

• General knowledge of Agile methodologies.

• General understanding of content management systems such as WordPress or Adobe AEM.

• Excellent verbal and written communication and collaboration skills.

• Attention to detail with an emphasis on accuracy and quality.

• Ability to prioritize effectively to manage multiple projects.

• Experience working in a team environment as well as independently.

• Ability to collaborate across teams globally and complete tasks in a timely manner.

• Strong desire to continually learn new technologies.

Technical Skills:

• Full-stack Development

• HTML5/CSS3, JavaScript, JavaScript Frameworks

• jQuery, DevTools

• Responsive/Adaptive Design

• Cross-Browser Development

• Content Management Systems

• Testing/Debugging

• Git/Version Control

• BONUS SKILLS:

  • Solid hands-on understanding of Google Analytics, CDNs and custom HTTP headers.

  • Intermediate knowledge of advanced web performance profiling tools; e.g.: GTmetrix, Pingdom, SpeedCurve, Rigor, etc.

  • Experience optimizing React applications.

  • Knowledge of code splitting and simplification methods.

Education Skills 

• In pursuit of degree in a related field or equivalent work experience; such topics of interests are: Computer Science, Web Performance Analytics, Full Stack Web Development, Front-End Web Development, User-Experience Design, Interactive Design and Media, Marketing & Business

• Relevant experience in study or similar position managing production processes and workflow.

• Relevant experience in study or similar position monitoring quality assurance testing environments and live production systems.

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WE BUILD BREAKTHROUGHS TOGETHER

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

WE WIN WITH INCLUSION

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/VET/DISABILITY:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 356367  | Work Area: Solution and Product Management  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Intern   | Additional Locations: Virtual - USA #LI-Hybrid

SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.