Requisition ID: 386821
Work Area: Administration
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Intern
Career Level: NA
Hiring Manager: Peter Arndt **
Recruiter Name: Jodee-Ann Williams**
**Additional Locations: ******

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About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
About the team

The Center of Expertise (CoE) is not only a global team with locations all over the world, also the CoE North America (~400 Employees) is a highly diverse team of colleagues with a large variety of cultural background. The key attitude of the team is: HELP. We are not only helping our customers with their challenges while designing, implementing and optimizing SAP Solutions, but we are also helping our internal colleagues when it comes to problem root cause analysis, knowledge transfer and finding information.
Most of our CoE colleagues go onsite to our customers on a regularly basis (but typically not full-time) to deliver Premium Engagement Services like SAP MaxAttention. However, your internship role is a dedicated backoffice role in the Newtown Square office.

Visual Impressions:
SAP MaxAttention Services in a Nutshell
The Life of a Solution Architect within the CoE
Feel free to add any videos of your team or office that are posted on Life at SAP YouTube channel (ex: Learn more about the SAP Digital Business Services at Asia-Pacific Japan by watching this video / Watch this video and get to know the LAC Talent Acquisition team! / Learn more about our SAP Labs India in this video).

What you’ll do:

Position title: SAP iXp Intern- Virtual Project Room
Location: Newtown Square, Pennsylvania, PA
Expected start date to end date: April 1st 2024 for 6 Months (40 hrs / week)

In this role, you’ll:

The Virtual Project Room (VPR) is our SAP-internal one-stop-shop and central entry channel to support our colleagues with delivery of all Premium Engagements. The workload in the VPR continues to grow and still needs extra hands to continue with highest efficiency. Main tasks are to support organizing the VPR managing Premium Engagement Service Delivery especially for New MaxAttention Projects which are all key contributors to a strong PE Revenue. Virtual Project Room core members take care of CRM Case Maintenance, Frontoffice Requests, Planning Reviews and QAs, Reporting, Documentation, Data Cleansing and more.

Your key tasks will be:
• Initiate, schedule and host VPR Review meetings and take minutes/actions
• Contact Technical Quality Manager (TQM) for status updates (e.g. confirmation of GoLive)
• Follow-up on Activities and update them in CRM
• Enhance the documentation in the VPR JAM Page / Sharepoint
• Scan the VPR Inbox and assign tasks
• Update documentation of processes and handbooks
• Use BI / Dashboards and SAP CRM to generate monthly VPR NA Newsletters
• Update Chatbot with new information
• Summarize VPR survey results
• Create/update Customer Cases in CRM@SAP
• Analyze customer lists and identify cleanup tasks
• Test new App’s on the basis of test cases
• Create and maintain Customer Engagement Collaboration Rooms in Sharepoint
• Participate in team meetings, review the ongoing patterns and trends of work and propose potential mechanisms for improvement and simplification

Who you are:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• High sense of data quality
• Strong dedication to follow up on open tasks
• High sense for transparent reporting and simple information design
• Experienced in Microsoft Excel, Word, PowerPoint, Sharepoint, MS Teams, Outlook
• Completion of Bachelor or Master in 2023 or 2024

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.

EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is $15-$62 USD. The actual amount to be offered to the successful candidates will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. SAP offers limited benefits for employees hired into hourly or like roles subject to appliable plan/policy terms. A summary of benefits and eligibility requirements can be found by clicking this link: SAP North America Benefits.

SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.