Required Skills and Experience
- Prior experience in a software support, SQA or similar role; or a strong educational background in computer science
- Strong computer literacy, including demonstrated understanding of concepts related to modern, web-based applications (such as XML, HTML, Javascript, SQL databases, web-based Java applications, etc.)
- A knack for problem solving and ability to effectively prioritize and manage numerous competing tasks
- Excellent verbal and written communication skills
- Strong interpersonal skills and dedication to customer service
- Bachelor’s degree (or equivalent)
Desirable, but not required:
- Experience with JIRA Service Desk, Confluence, Salesforce (or similar tools)
- Experience writing SQL scripts
- Experience with Linux command line
- Experience working in the clinical research field, especially supporting other clinical research software systems (EDC, CDM, CTMS)
- Interest in and understanding of open source software