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Site Reliability iXp Intern


Site Reliability iXp Intern
Palo Alto, CA Internship Paid


Three reasons to apply for SAP iXp:

  • No more fetching coffee: Work on in-depth projects, emerging products and technologies that drive business results.
  • Lifelong learning: Meet with mentors, make new friends, and attend learning sessions from diverse subject matter experts.
  • Gain visibility: With iXp in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

What you can expect from us:

A summer packed full of events to ensure Interns understand our technologies, our competitive landscape, our culture and our leadership philosophy.


What is SAP iXp?

SAP’s Internship Experience Project is a paid program that gives university students the space to find purpose in their careers. We believe that through placing passionate people on the right teams, providing leadership and learning opportunities, and working on impactful projects, purpose is born. Piqued your interest?

What you'll be doing

The Site Reliability Engineering (SRE) team at Ariba (an SAP Company) is a highly motivated technical group determined to triage and restore mission critical services with a passion for improving and maintaining uptime. The primary responsibility of the SRE team is to monitor critical infrastructure/applications, manage fault tolerance across an enterprise cloud business and provide the necessary coverage to protect Ariba's Business Commerce 24x7 within the Cloud Operations organization.

Primary Tasks:

  • Proactively monitor availability and performance of the Ariba Cloud using key performance tools.
  • Effectively and quickly respond to monitoring alerts, incident tickets and overall technical support for the Ariba product suite
  • Perform extensive application and web site troubleshooting to quickly resolve issues.
  • Work closely with subject matter experts within various Engineering teams
  • Ensure user tickets and monitoring alerts are handled according to pre-defined SLA's for response time, updates and closure.
  • Develop and automate manual tasks to improve day-to-day monitoring and scalability of time critical operations.
  • Handle communication and notification on major site issues to executive management teams.
  • Document standard operating procedures to effectively utilize ITIL best practices.
  • Ensure effective shift turnovers for continuous 24/7 support.


Who you are:

We’re looking for someone who can challenge the status quo and likes to stay curious. You enjoy working on meaningful projects and are energized by lifelong learning.

The successful candidate will possess the necessary experience to have strong knowledge of Unix systems, networking protocols, desire to build the necessary tools in order to accomplish the task at hand. The candidate must understand incident management and methodologies, possess excellent verbal and written communication skills, and be able to interact effectively with engineering and other operations teams.

Position Qualifications:

  • Experience working in a Unix environment
  • Triage and support system applications including but not limited to Apache, DNS, Sendmail, SSH, TCP/IP, NFS and common Internet protocols.
  • Excellent knowledge of operating system internals, file system structures and machine architectures in a Linux operating environment.
  • Some knowledge of Oracle database administration
  • Interest in writing Perl and Shell scripts to automate processes and enhance productivity.
  • Willing to work in a dynamic, fast-paced environment with well-developed practices and procedures.
  • Outstanding interpersonal, analytical, and communication skills
  • Must be reliable and dependable with ability to multi-task across various functions

About Us

SAP is the world’s largest business software company – founded in 1972 and headquartered in Walldorf, Germany. SAP's mission is to Run Simple, and they're big on using their technological and business know-how to make the world a better place. SAP invests in research that can save lives, and they're passionate about sustainability and social responsibility.

Fun Fact

We serve 98 of the top 100 most valued brands in the world!