OVERVIEW:

JOB TITLE: Support Content Writer

LOCATION: Field - US

FUNCTION: Support Enablement, Community Management

POSITION TYPE: Full-Time Internship

POSITION LEVEL: Entry Level

Xactly Corporation was founded to solve an important challenge: how to help people everywhere connect and unleash their human potential. Xactly delivers a first-of-its-kind, end-to-end Intelligent Revenue Platform that enables businesses to accelerate the digital transformation of their revenue operations (RevOps). Xactly pairs rich empirical data and purpose-built AI capabilities in one platform to advance the quality and scope of data-driven decision-making through the revenue lifecycle. Xactly empowers growing enterprises to effectively manage their revenue generation. Xactly’s Intelligent Revenue Platform carries organizations through the full Revenue lifecycle by focusing on planning, territory and quota, incentives, and pipeline management and forecasting from initial strategy development through execution and prioritization of all aspects of revenue optimization. Harnessing the power of AI, Xactly’s scalable, cloud-based platform combines great software with the industry’s most comprehensive 16-year data set to give customers the trusted insights they need to improve sales performance and grow revenue.

Named among the best workplaces in the U.S. by Great Place to Work eight times, recognized as a 2020 and 2021 WayUp Top 100 Internship Program, named as a Top Workplace by the Bay Area News Group 9 times as well as The Denver Post the last 4 consecutive years, and honored with the Business Intelligence Group Product of the Year, Sales and Marketing in 2021. Xactly is proud to be disrupting the Sales Performance Management market space. We’re building a culture of success and are looking for motivated professionals to join us!

THE OPPORTUNITY:

As a Support Content Writer at Xactly Corporation, working closely with the Support Enablement Specialist and the Community Manager and several key departments across the organization, you will uncover software documentation needs through customer use cases and translate these needs into new and updated content for the Support Enablement program and the Xactly Community. You can expect to learn about the field of Support Enablement, Customer Enablement, Product Documentation, and Customer Support focusing on the importance of supporting customers through the creation of exceptional reference content.

THE TEAM:

Xactly’s Support Enablement team is part of the larger Global Customer Support team. Our team is a tight-knit global team, looking to expand our capabilities and add efficiencies to processes. We are always looking for individuals with diverse backgrounds, the hunger to achieve, and the openness to learn new ways of communicating how to solve problems.

THE SKILLSET:

• Desire to learn about Community platforms and the creation of documentation based on client use cases

• Ability to read about or watch videos of complex technical software issues and document the resulting solution in an easy-to-understand format

• Basic HTML knowledge and skills

• Strong organizational skills

• Ability to work independently

• A passion for learning

WITHIN ONE MONTH, YOU’LL:

• Familiarize yourself with the Documentation, Community, and Enablement platforms

• Identify potential content to help to enable internal and external customers

• Assist with content translation workflow management

• Be on your way towards establishing a cross-functional relationship with Product Management, Documentation, Customer Support, Professional Services, and Xactly University to develop required content

WITHIN TWO MONTHS, YOU’LL:

• Made significant progress in the development of new and updated content for internal and external customers to help enable our customers and reduce support cases

• Be comfortable working with the Documentation, Community, and Enablement platforms

• Establish a strong working relationship across multiple departments

BY THE END OF YOUR INTERNSHIP, YOU’LL:

• Complete work on a significant set of new content for internal and external customers

• Make a measurable impact on the reduction of customer support cases and increased use of articles for case resolution

• Develop skills in a number of platforms utilized for documentation, external communities, enablement, and translation

• Create lasting contacts throughout the organization and feel very comfortable working cross-functionally

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Pay: $19.80/hr

Final pay determinations, salary ranges and pay increases are established by the employer. The ranges are an estimate based on potential employee qualifications, operational needs, and other considerations permitted by law. They are based upon a combination of local industry benchmarks, budget, experience, and internal comparisons. Salary ranges allow for growth opportunities as the employee develops new skills, and/or hones current skills.

BENEFITS & PERKS:

• Food Vouchers

• New Intern Swag

• Interactive, Virtual Team Building Event

• Executive and CEO Lunch & Learns

• Company-Wide All Hands Meetings

• Wellness Events & Challenges

• Participate in Community & Volunteer Opportunities

THE XACTLY STORY:

Xactly is a leading provider of enterprise-class, cloud-based, incentive compensation solutions for employee and sales performance management. We achieve this by following our vision: Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals. Our solutions allow organizations to make better strategic decisions, optimize behaviors, increase sales and employee performance, improve margins, increase operational efficiencies, mitigate risk, design better incentive compensation plans, and reduce error rates in incentive compensation calculations. Our core values of Customer Focus | Accountability | Respect | Excellence are key to our success, and each day we’re committed to upholding them by delivering the best we can to our customers.

We were the first 100% cloud-based, multi-tenant provider focusing solely on the incentive compensation and employee and sales performance management market, and we achieved our leadership position through domain expertise and innovative technology. We deliver our solutions through a Software-as-a-Service (SaaS) business model.

Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

Xactly delivers a scalable, cloud-based enterprise platform for planning and incentivizing sales organizations, including sales quota and territory planning, and predictive analytics. Using this powerful sales performance management (SPM) portfolio, customers mitigate risk, accelerate sales performance, and increase business agility.