PURPOSE AND OBJECTIVES

The Global Center of Expertise (CoE) is a division of SAP’s Digital Business Service’s (DBS’s) Delivery unit. Our mission is to deliver world-class engineering services to strategically support SAP’s premium-level customers.

CoE Support Engineers provide a meticulous service to SAP’s largest customers operating on the most complex SAP landscapes. They interact with individuals at every level of the customer’s organization, from subject matter experts to executives, in order to meet the customer’s needs.

The CoE Support Engineer is a demanding role that requires passionate individuals with the strongest technical expertise and excellent analytical and communication skills. In this role, you will be tasked with planning, architecting, analyzing, optimizing, and safeguarding our customers’ SAP solutions.

You will provide essential services and mission critical support to help SAP customers realize their digital transformation agenda and ensure business continuity during solution implementations. You will also oversee the smooth operation of SAP software and the optimal technical performance of all business processes.

In the Global Center of Expertise, you will have the opportunity to work on the cutting-edge of digital innovation including the latest in technologies in machine learning, big data, blockchain, and IoT.

EXPECTATIONS AND TASKS

You will work with SAP’s latest software products, deployed both on premise or cloud technologies.  Strong technical knowledge and competency in our Support Engineers are key to our world class services, which includes:

• Planning solutions for new implementations, system consolidations or divestures, upgrades, and migrations.

• Defining architecture and designing future solution landscapes and business processes; supporting, optimizing, and stabilizing existing systems and end-to-end solutions.

• Prototyping new solutions and innovations for customers.

As part of a global team, you will be working closely with SAP Development and the global SAP Support Centers to assist our customers in finding appropriate solutions in an optimal way.

To meet these challenging requirements, you should be a quick learner with strong analytical skills.  You should also be creative, open-minded, and possess the ability to communicate and convince others based on technical facts and details.

Since we provide services both remote and on-site service delivery, business travel to SAP customers in North America and worldwide will be an essential part of this role. Occasional weekend work may be required.

EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES

You will receive the requisite preparation and knowledge needed for a successful start and integration into our team through our extensive Early Talent boot camp, mentorship, and on-the-job training program.

• The ideal candidate will have at minimum a Bachelor’s degree in STEM (Science, Technology, Engineering, or Mathematics).
• Experience in one or more programming languages (e.g. Java, C++).
• Experience in one or more of the following areas is a plus: SAP HANA, SAP S/4HANA, SAP Applications (e.g. Supply Chain Management), SAP Technology (e.g. Analytics, Big Data, IT Architecture, Landscape Optimization).

OTHER DESIRED SKILLS INCLUDE:

• The ability to work independently and take ownership of the assigned tasks.
• Excellent oral and written communications skills in English, with the ability to effectively interact with all levels of customers and management, both internal and external.

WORK EXPERIENCE

• STEM graduates with internship experience preferred.
• Early talent with up to 3 years of work experience.

At SAP, we're not just shaping the future, we're creating it with a collaborative spirit, a drive for high performance, and a commitment to continuous learning. SAP's purpose is to help the world run better and improve people's lives with sustainability at the core. Our integrated applications connect all parts of a business into an intelligent suite on a fully digital platform. With the largest cloud portfolio on the market, world-class benefits, and recognition for your individual contributions, we're here to empower you to bring out your best.