Headquartered in Palo Alto, CA, TIBCO Software enables businesses to reach new heights on their path to digital distinction and innovation. From systems to devices and people, we interconnect everything, capture data in real time wherever it is, and augment the intelligence of organizations through analytical insights. Thousands of customers around the globe rely on us to build compelling experiences, energize operations, and propel innovation.

Our teams flourish on new ideas and welcome individuals who thrive in transforming challenges into opportunities. From designing and building amazing products to providing excellent service; we encourage and are shaped by bold thinkers, problem-solvers, and self-starters. We are always adapting and providing exciting opportunities for our employees to grow, learn and excel.

We value the customers and employees that define who we are; dynamic individuals willing to take the risks necessary to make big ideas come to life and who are comfortable collaborating in our creative, optimistic environment. TIBCO – we are just scratching the surface.

Overview The TIBCO Global Support team provides world-class Support services to assist customers and partners as they successfully implement and use an array of TIBCO products. We strive to achieve the highest level of customer satisfaction by providing expert technical assistance 24X7, and focusing on continuous process improvements. Among various customer self-help initiatives, knowledge management is one of the key projects that is essential to ensure the ongoing integrity and usefulness of our knowledge content.

This opportunity is for a self-starting individual to join the TIBCO Global Support team and work on issues and projects along with our full-time Support Engineers. You will be able to learn valuable technical and career skills in a real world environment. You will work on projects to enhance and optimize tools used by Support Engineers. You will participate in all areas of knowledge management, including creation, review, and fine-tuning of knowledge content. You will also help update and enhance the internal website of resources for TIBCO interns.

What You'll Do

• Working with Support teams to understand and learn the basic product and technical skills needed to work on projects for that team
• Working with Support teams to enhance or optimize tools used by Support engineers and managers
• Understanding the existing knowledge management guidelines and principles
• Working with Support teams to identify and enhance knowledge content that needs to be updated
• Helping update and enhance the internal resources website for TIBCO Interns
• Documenting best practices learned while performing the above tasks

What You Will Learn

• How a Support organization contributes to the success of a software company and collaborates with other organizations within the company
• How a world class knowledge management system is developed and maintained
• Product and technical skills that are needed to work on projects with the assigned Support teams
• Career skills working on projects with full-time Support team members and other interns

Who You Are

• Pursuing a BS or a MS in Information Services, Computer Science or similar field
• Pride yourself on being an excellent communicator (Verbal, Written)
• Enthusiastic and driven to learn new ideas and participate as part of a cooperative and professional Global Support team
• Academic experience or better in Databases, Data Analysis, Programming (e.g. C/C++ or Java) and scripting languages (e.g. Python, Perl, Bash, Javascript or similar languages) is desired
• Successful past internships at enterprise software companies is a plus