The TQM collaboratively aligns and coordinates with all other customer relevant SAP employees and keeps the regional SAP leadership team and the customer’s SAP MaxAttention team aware of progress, risks, challenges, and accomplishments. The TQM also aligns with customer relevant partners and SAP employees in identifying new SAP MaxAttention is a white glove, premium and strategic engagement with SAP’s largest customers. As such, the TQM:

• Ensures the engagement meets the highest level of standards and excellence
• Develops and maintains a strong customer relationship and works to be recognized as a Trusted Advisor providing unbiased guidance
• Collaborates with any System Integrator (SI) of the customer; if the SI is heading down the wrong path or providing the wrong recommendations to the customer, the TQM diplomatically highlights the risks and the alternate SAP recommendations.
• Captures and reports how the engagement is driving business value to the customer, accelerating Time To Value, optimizing operations, reducing total cost of operations (TCO), and safeguarding the transformation

The TQM demonstrates a premium level of enthusiasm and understanding of the:

• Customer’s strategy and requirements
• Customer's solution landscape
• Customer’s business processes
• Customer’s industry

It is the TQM’s responsibility to:

• Execute on the customer’s digital transformation roadmap
• Orchestrate prototyping of business scenarios, and drive realization for positive outcomes
• Support the technical integration of the entire solution and product set, end to end across all landscapes and platforms
• Provide a platform for ideation on business scenarios
• Drive adoption of model company and industry reference architecture
• Foster a culture of empathy, ideation and innovation
• Ensure empowerment of the customer team
• Recommend adjustments to the SAP MaxAttention Service Plan as needed
• Facilitate and provide recommendations for technical or business process improvements
• Remove complexity for the business and for end users wherever possible
• Identify top issues, define the associated action plan & drive the resolution process
• Coordinate involvement of all SAP resources onsite and in the back office
• Deliver the right expertise to the customer at the right time
• Ensure the customer receives immediate help in crisis situations

• Bachelor or Masters STEM Degree: Science, Tech, Engineering, Math, Data Science and / or equivalent experience in the field of technology.
• Equivalent experience in the field of technology is defined as 0-5 years of hands-on experience in current cloud, platform, and application technology, and/or current software, solution, or app programming or development. Preferred SAP HANA, SAP S/4 HANA, SAP Cloud Platform experience.
• Alternatively, non-STEM degrees may be allowed when accompanied by relevant work experience, aptitude or a minor in a STEM category.
• Exceptional written and spoken communication skills, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism, and is highly customer service oriented with strong customer management skills.
• Proven problem solving skills and strong work ethic are required.

The following certifications from reputable institutions is preferred:

• Cloud
• Programming
• SAP (products, solutions, applications, technical)
• PMP
• CPIM

• Competitive salary to help you meet your financial goals
• Vacation plus paid holidays
• Comprehensive health & life insurance
• Stock purchasing plans and long term investment programs
• Free or subsidized lunch

SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.