WHAT WE OFFER

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

TECHNICAL WRITER ASSOCIATE

SAP SuccessFactors

SUMMARY

Technical writers at SAP are the bridge between the products we build and the customers who use them. The SAP SuccessFactors User Assistance team is a world-class technical communication organization that sets the standard for how product documentation creates value for SAP customers. We’re looking for a highly motivated technical writer to join the North American side of our global team. As a member of our team,  you’ll support the release of new features in SAP’s largest cloud product, SAP SuccessFactors HXM Suite. In this role, you’ll support our team’s global strategic initiatives including creating task-oriented content for our HXM customers, leveraging data insights to drive content strategy, and exploring the connection between in-product support, taxonomy, structured content and how they work together to foster customer loyalty.

Our team thrives on building an information experience that delivers customer satisfaction. And we have a lot of fun doing it!

ROLE RESPONSIBILITIES

• Deliver high-quality assets that align with SAP standards and guidelines
• Actively research and develop product knowledge to foster a deep understanding of the target audience
• Develop and maintain documentation, including release notes, system messages, product guides, etc
• Work closely with product, engineering, UX and other subject matter experts to produce quality deliverables

REQUIRED SKILLS

• Excellent written and verbal communication skills in English
• Some professional experience as a technical writer, journalist, or researcher
• Familiarity with component content management systems and structured authoring
• A self-directed critical thinker
• A strong interest in new technology
• Comfortable managing your own time and multiple tasks
• Some knowledge of UX writing principles

DESIRED SKILLS

• Some understanding of agile software development
• Data or statistical analysis skills
• Project management
• Some coding experience
• Familiarity with Learning Management Systems
• Some knowledge of DITA and XML authoring tools

EDUCATION AND WORK EXPERIENCE

• Undergraduate degree Technical Writing, English, Journalism, Communications, Science related discipline

or equivalent work experience

WE ARE SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

OUR INCLUSION PROMISE

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:302348 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time  | Additional Locations: 

EDUCATION AND WORK EXPERIENCE

• Undergraduate degree Technical Writing, English, Journalism, Communications, Science related discipline

or equivalent work experience

REQUIRED SKILLS

• Excellent written and verbal communication skills in English
• Some professional experience as a technical writer, journalist, or researcher
• Familiarity with component content management systems and structured authoring
• A self-directed critical thinker
• A strong interest in new technology
• Comfortable managing your own time and multiple tasks
• Some knowledge of UX writing principles

DESIRED SKILLS

• Some understanding of agile software development
• Data or statistical analysis skills
• Project management
• Some coding experience
• Familiarity with Learning Management Systems
• Some knowledge of DITA and XML authoring tools

WE ARE SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

OUR INCLUSION PROMISE

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:302348 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time  | Additional Locations:

At SAP, we're not just shaping the future, we're creating it with a collaborative spirit, a drive for high performance, and a commitment to continuous learning. SAP's purpose is to help the world run better and improve people's lives with sustainability at the core. Our integrated applications connect all parts of a business into an intelligent suite on a fully digital platform. With the largest cloud portfolio on the market, world-class benefits, and recognition for your individual contributions, we're here to empower you to bring out your best.