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Customer Experience Associate in NYC (Up to $50k)

Eight Sleep

Eight Sleep

Customer Experience Associate in NYC (Up to $50k)

New York, NY
Full Time
Paid
  • Responsibilities

    Eight is a technology company focused on improving the way we sleep.

    We are looking for a Customer Experience Associate who wants to join a challenging and fast-paced environment and do whatever is necessary to help the team succeed!

    What You'll Be Doing:

    • Address all manner of customer support inquiries, with an eye towards creating a seamless and positive customer experience
    • Learn and use engineering tools for basic root-causing of technical issues that the customer may be experiencing
    • Build out creative solutions to streamline returns, refunds, and exchange processes
    • Understand and attack every aspect of the product experience, from customer discovery and purchase, through product delivery, setup, and post-purchase relationship with the customer
    • Curate weekly reports to help the product team better understand the frequency and type of inquiries, and what features and new products they desire
    • Communicate urgent issues to all stakeholders, and lend your voice to setting company agenda
    • Develop training materials on CX workflows, tools, and handling of situations
  • Related Article
  • Qualifications

    Who We're Looking For:

    • A people-person, you deeply enjoy connecting and communicating with customers
    • You are a self-starter, who is comfortable creating solutions to new problems with limited direction and supervision
    • You are a fast learner, with a passion for apps and smart home products
    • You embrace teamwork and are willing to stretch outside of your own comfort zone and responsibilities to do whatever is necessary to help the team succeed
    • You are deeply familiar with Zendesk
    • You are willing to learn and navigate custom-built engineering tools
    • You are comfortable assisting engineers with testing to help the team understand problems and prioritize solutions
    • You are a native user of Mac computers and Google Docs software suite
    • Previous technical training in software is a plus
  • Compensation
    $45,000 - $50,000
  • Benefits
    • Health, dental, FSA
    • Open vacation policy
    • Amazing, cross-functional team to learn from
    • Fantastic Tribeca office space
  • Industry
    Consumer Electronics
  • Fun Fact
    We've tracked over 44 million hours of sleep data to date!
  • About Us

    Eight Sleep is the world's first sleep fitness company. It leverages technology, innovation, and personal biometrics to restore individuals to their peak energy levels each morning. Founded in 2014 and based in New York City, Eight Sleep was named by Fast Company as one of the Most Innovative Companies of 2018. Its earlier product the Smart Mattress was recognized by TIME magazine as one of the top inventions of 2018. Their technology has been adopted by the co-living space Roomrs, the luxury Silicon Valley hotel Casa Madrona and countless professional athletes including Jarvis Landry, Danny Green, and Cassius Marsh. Eight Sleep has raised $27M in funding from leading investors including Y Combinator, Stanford University, and Khosla Ventures.