The Farmer’s Dog was created to radically improve the $90 billion global pet food industry — starting with a subscription service that sends freshly-made food directly to customers’ doors. Long term, our aim is to simplify every part of pet care, bettering the lives of the animals who make our lives better. Backed by the early investors of Warby Parker, Dollar Shave Club, and Sweetgreen, we've raised over $100M in funding and seek to build a company as healthy as the dogs we feed.
Join The Farmer’s Dog team as we continue to figure out ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.
#LongLiveDogs
We’re looking for a Business Analyst, Customer Experience who can combine their deep knowledge of consumer needs with their passion to implement software configurations that enable our CX team to provide outstanding experiences for our customers. **We are seeking candidates based in the NYC area or Nashville. **
As a member of the CX Strategic Operations team, you love understanding the inner workings of tools, how to thoughtfully build integrations, and finding creative solutions to interesting challenges. You may not know how to code, but have some familiarity with system design and can logically think through how technologies work together. Your deep understanding of customer and support team needs helps you to clearly articulate business requirements to technical teams.
You always start with the WHAT (understanding the key requirements), in order to create an intelligent and informed HOW - finding solutions that are centered around customer happiness, CX agent usability, and production efficiencies. You enjoy collaborating with other functional areas, but also work well independently to meet deadlines and hit goals.
You describe yourself as analytical, process-minded, and tech-y and pride yourself on your love for the customer experience!
The Farmer’s Dog was created by two dog lovers to radically improve the $90 billion global pet food industry — starting with a subscription service that sends freshly-made food directly to customers’ doors.
To date, The Farmer’s Dog has served millions of meals nationwide through its personalized plans, delivering fresh, healthy food to dogs and peace of mind to their humans. Long term, our aim is to simplify every part of pet care, bettering the lives of the animals who make our lives better.