12 Month Internship Program: L’Oréal USA has a unique program for recent graduates. This role is a full-time paid internship for up to 12 months where you are a fully contributing member of our Consumer Care Center team here at L’Oréal. You will receive the hands-on experience and training needed to set you up for future success in the company.

To qualify for the program, candidates must have received a Bachelor’s degree within the last 12 months.

Eligible candidates will:

• Support the product category by responding to consumer contacts via multiple channels (phone, email, letter, chat, social media, SMS)
• Provide expert knowledge to consumers, salons, and other sources contacting us for information or seeking assistance in the use our products
• Utilize opportunities to build sustainable relationships
• Offer insights to the brands for continuous product and service improvement
• Meet established quality standards in all contacts across channels
• Ensure optimal service levels maximizing resources
• Recognize and recommends new ways to influence consumers in their purchase decision
• Ensure performance meets expectations of key metrics
• Adhere to assigned schedule which is subject to change and may include evening and/or Saturday hours
• Offer schedule flexibility to support the needs of the business
• Be able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
• Be responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative in an effort to reduce disruptions in service or detract from customer satisfaction
• Support the voice of the consumer by collecting insights as requested by the brands, CMI, digital and e-commerce
• Promote brand loyalty and contributes to business by recommending and selling products for traditional and e-commerce enabled brands

• Strong product/brand knowledge
• Strong verbal communication skills
• Strong attention to detail
• Intermediate skills with MS Word
• If bi-lingual – able to compose responses in same language
• Position requires extended periods of time answering calls with the use of a headset

Join L'Oréal, the world’s #1 beauty company, and the 40th most valued company1, with a global presence in over 150 markets. We are a 100-year-old business embarking on a sustainable, digital, and societal transformation. Committed to inventing the future of beauty through tech and engineering, we harness the power of data, technology, innovation, and science at the core of our strategy to address complex challenges at scale while upholding our commitments to society and the planet.

With 86,000 employees across 150 countries spanning five continents, L'Oréal leads the world in beauty and pioneers beauty tech. Our portfolio comprises 36 international brands grouped into four unique divisions: Luxe, Consumer Products, Dermatological Beauty, and Professional Products. Some of our renowned brands include CeraVe, La Roche Posay, Lancôme, Giorgio Armani Beauty, Yves Saint Laurent Beauté, Maybelline New York, and so much more.

For over a century, we've been dedicated to the beauty industry, striving to bring beauty to all people. Our ambition is to reach another one billion consumers worldwide by innovating and creating cosmetic and skincare products tailored to the diverse beauty needs and desires of individuals.

Now, it's about you. If you're driven, love challenges, embrace learning and growth, and aspire to make a positive impact on the world, we invite you to join our diverse teams. Whether you're an intern or a seasoned professional, we are always on the lookout for new talents to contribute to our mission.

If you're ready to take control of your career and be part of our journey, click here: https://careers.loreal.com/en_US/content