Customer Experience Associate
Who We Are
The Farmer’s Dog was created to radically improve the $90 billion global pet food industry — starting with a subscription service that sends freshly-made food directly to customers’ doors. Long term, our aim is to simplify every part of pet care, bettering the lives of the animals who make our lives better. Backed by the early investors of Warby Parker, Dollar Shave Club, and Sweetgreen, we've raised over $100M in funding and seek to build a company as healthy as the dogs we feed.
Join The Farmer’s Dog team as we continue to figure out ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.
#LongLiveDogs
Where You'll Come In
Our Customer Experience team sits at the front line of a burgeoning startup that is committed to delivering the best experience at every stage. We're looking for an advocate for our customers –– someone who continuously raises the bar by inventing creative solutions on the fly. In this role, you'll provide outstanding service and build your skills in communications, problem solving and sales.
This would be an exciting opportunity for someone looking to advance their career beyond a traditional retail, customer service, or call-center environment, into a more dynamic, omnichannel customer support role. We're looking forward to meeting with candidates from all backgrounds, experiences, and walks of life!
This is a full-time role, and we’re seeking candidates with the availability to work weekends and some holiday work is required. Due to the Covid-19 pandemic, we’re currently operating remotely. However, this role will be based in Fort Lauderdale upon a safe return to the office.
How You'll Make An Impact
We're Excited About You Because
A Few of Our Best Benefits
The Farmer’s Dog was created by two dog lovers to radically improve the $90 billion global pet food industry — starting with a subscription service that sends freshly-made food directly to customers’ doors.
To date, The Farmer’s Dog has served millions of meals nationwide through its personalized plans, delivering fresh, healthy food to dogs and peace of mind to their humans. Long term, our aim is to simplify every part of pet care, bettering the lives of the animals who make our lives better.