The Customer Experience Associate sits at the front line of a burgeoning startup that is committed to delivering the best customer experience at every stage. We're looking for an advocate for our customers –– someone who continuously raises the bar by providing exceptional service and inventing creative solutions on the fly.

What will you do?

• Deliver exceptional customer service through one-on-one interactions
• Leave every prospective and current customer feeling loved and valued
• Utilize feedback to improve systems and assist in developing The Farmer's Dog Customer Journey
• Track product-specific responses and work with product team to develop future improvements
• Learn to be a health and nutrition wiz; provide support on dog health, care, and wellness
• Participate in cross-functional projects with opportunities for growth, i.e. customer insights, user experience, operations

• Superior organizational and communication skills, all-hands-on-deck attitude with an ability to remain calm and excel under pressure.
• Must be a grammar police
• You are: organized, empathetic, and a natural problem solver.
• You must: play nicely with others (humans and dogs).

Health, dental, avocado toast, puppies.

The Farmer’s Dog is a subscription-based pet health brand on a mission to disrupt the pet food industry. Our primary service reimagines the food we feed our pets by delivering fresh meals made with healthy, whole food ingredients in personalized meal plans.

We launched after our co-founder Brett’s battle to cure his Rottweiler Jada’s stomach issues illustrated the power of fresh food. After testing every pet food on the market without success, Brett resorted to a fresh, home-cooked diet at his vet’s recommendation. The results were staggering — Jada was cured. Once we realized how poor the state of commercial pet food was, we set out to develop a fresh alternative and created the product we wished existed for our own dogs (and dogs everywhere). Utilizing smart technology and an innovative business model, we are bringing peace of mind to our customers, health to their companions, and fundamentally changing the way people think about feeding their pets.

Our investors have also backed companies like Dollar Shave Club, Warby Parker, Glossier, Casper, and Sweetgreen. We expect only “dream job” applicants, please.

#mustlovedogs