SUMMARY: The Tier 1 Specialist will serve as the primary face of the North America MyHR Delivery Center for all HR inquiries initiated from SCJ employees and retirees via phone, email, case management or chat. S /he will actively listen, proactively ask questions, provide information, and use HR knowledge to help enable timely and accurate resolution of inquiries. ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Respond to questions on administrative procedures and practices via multiple channels such as phone, email, case management system, and live chat. Use systems to document and escalate as needed following the appropriate processes.
• Educate employees on HR Services available to them and encourage self-service tools such as the HR Portal and other systems as needed.
• Research and resolve all problems in a timely manner.
• Probe to determine root cause of the issue or question to provide accurate answers.
• Ensure that documentation and employee requests meet the policy for each process.
• Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs.
• Actively contribute to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.
• Understand and utilize HR systems including Workday and the HR Portal including Self Service, Knowledge base and Case Management.
• Support with New Hire Onboarding and I-9 compliance activities.
• Work to meet expected service level agreements and business performance goals.
• Escalate client service issues to appropriate party as needed.
• Ensure consistent application of HR policies and state, federal, and/or country laws and practices.

REQUIRED SKILLS / EXPERIENCE / COMPETENCIES:

• 1+ years of experience in HR, Shared Service Organizations, and/or Customer Service Center
• Qualified candidates must be legally authorized to work in the United States

PREFERRED SKILLS / EXPERIENCE / COMPETENCIES:

• Knowledge of HR functions, processes, and operations, including talent, data administration, or compensation / benefits administration.
• Ability to accurately collect information and ask probing questions to understand and assess the colleagues' needs and situation.
• Strong verbal and written communication skills.
• Strong customer service skills including ability to diffuse challenging situations.
• Ability to prioritize workload and provide timely follow-up and resolution.
• Skilled in conducting research and using existing knowledge to resolve inquiries.
• Ability to work effectively in a fast-paced, self-directed team-based environment subject to changing priorities and short deadlines.
• Strong attention to detail and problem solving.
• Skilled in developing professional relationships with colleagues, supervisors, and peers.
• HR Information Systems experience.

JOB REQUIREMENTS:

• Full time employment
• Work Hours: 7:30AM or 8:00AM to 4:30PM or 5:00PM (Mondays to Fridays)
• Shifting work schedule might be required depending on the critical deliverables and the urgent requirements of countries supported

SC Johnson & Son, Inc. is an equal employment opportunity and a ffirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, or any other characteristic protected by law. If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to SCJHR@scj.com . All qualified applicants are encouraged to apply. Download the EEO is the Law poster f or more information.

You know our products — Shout®, Windex®, Mr. Muscle®, Ziploc®, Glade®, Brise®, Raid®, OFF!®, Baygon®, Autan®, Pledge®, Scrubbing Bubbles® and more — you use them all the time. Through five generations of family leadership, SC Johnson has been making great products like these for more than 130 years, helping to make life cleaner, easier and healthier for consumers around the world.