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eCommerce Associate Customer Business Manager

Learn more about Unilever
Unilever

Unilever

eCommerce Associate Customer Business Manager

Seattle, WA
Full Time
Paid
  • Responsibilities

    Background and Purpose of Job

    eCommerce is disrupting consumer packaged goods (CPG) retail, contributing up to 50% of total industry growth and leading CPG companies are putting digital eCommerce at the heart of their strategies.

    Unilever is looking for an eCommerce Associate Customer Business Manager to develop the Hair Care and Cotton categories on Amazon DotCom and Pantry platforms. This person would work directly with Amazon’s retail team and Unilever cross-functional partners to deliver key performance indicators (KPI’s) through assortment, mix management and holistic support planning.

    Unilever is home to iconic brands such as Dove, AXE, Ben & Jerry’s, Seventh Generation, and Lipton, and on any given day, over 2 billion people around the world use our products. Accelerating eCommerce enables us to get closer to our consumers and rapidly scale our brands. This role will be critical to the growth of Unilever’s business through the eCommerce retail channel.

    Who You Are

    You’re a seasoned account manager, able to represent one Fortune 500 company to another. You know how to ask smart questions and build partnerships with your buyers to grow the business. You are also a thought leader for eCommerce within Unilever, delivering feedback and insights back to brand teams and training everyone to better understand and plan for the future — eCommerce. You’re a skilled general manager, capable of working across multiple eCommerce platforms and Unilever categories. You are motivated to develop a strategy to deliver upon Unilever’s profit and loss (P&L) objectives and seek the accountability of delivering KPI’s through short and long-term growth planning. You are a team player, who delivers results through partnership with your retail partner(s) and an all-star cross-functional team. You are innovative and always seeking ways to improve, whether that be co-creating digital marketing programs, pioneering nextgen data analytics, or re-inventing route to market.

    • You’re a General Manager: You oversee and manage your trade spend, marketing investment, portfolio, and cross-functional team resources to meet operational targets such as turnover, category growth, margin, and competitive share growth. You apply operational rigor and leverage analytics to make sound, data-driven decisions about your business.
    • You love to win, and have fun doing it: Your eye is always on the prize, and you have a history of blowing away targets. You know it’s an adventure you need to celebrate along the way.
    • You’re a dot connector: Figuring out complex business challenges with limited direction doesn’t faze you. You have the unique ability to think differently and pull it all together.
    • You’re a storyteller and influencer: You know how to turn data into insights and inspire people to buy into your vision.
    • You’re Customer-Obsessed: You know at the end of the day, a customer has to want what you’re selling, so you keep the end customer top of mind when it comes to product, pack, price, communication, and support.
  • Qualifications

    Basic Qualifications:

    • Bachelor’s degree required; Master’s degree preferred
    • A minimum of 3-5 years of industry experience in CPG within sales/customer development or business/account management roles
    • Strong negotiation skills and experience in owning/meeting commercial targets
    • Ability to forecast sales and manage trade investment and return on investment
    • Working knowledge of eCommerce retail basics, traffic and conversion drivers, search, the consumer’s path to purchase journey, and pure play customer models
    • Prior experience in eCommerce sales or buying, Amazon experience is a plus

    What We Can Offer You

    Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach | Life at Unilever | Careers with Purpose | World Class Career Development Programs | Check Out Our Space | Focus On Sustainability


    Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see Equal Employment Opportunity PostersEqual Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with DisabilitiesEmployment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

    If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.

  • Industry
    Consumer Goods
  • Fun Fact
    Unilever offers seriously cool benefits like flexible working environment, on-site gym and Tigi salon, well-being incentives, and all-you-can-eat ice cream.
  • About Us

    Unilever has a simple but clear purpose – to make sustainable living commonplace. They believe this is the best long-term way for the business to grow. On any given day, two billion people from around the world use Unilever products from iconic brands like Dove, Axe, Ben & Jerry’s, Lipton, Dollar Shave Club, and Knorr to look good, feel good, and get more out of life.