The Assistant Manager, Global Digital Education will support the ongoing transformation of the M·A·C approach to field education by expanding digital learning. They will help build a continuous, personalized, agile, engaging digital learning journey that supports the brand strategy, drives business outcomes and elevates our retail employee & customer experience.

They will work closely with the Global Education team and subject matter experts to create engaging digital learning content that complements & amplifies the brand’s IRL (classroom and in-store) learning experiences. They will focus primarily on creating content to enhance the makeup artistry, customer service + selling, product knowledge and social media skills of our Artist community. They will leverage & support existing technologies and help to source, evaluate, recommend and implement relevant, engaging new digital learning solutions for our field employees. 

The Assistant Manager will exemplify MAC Values and stoke a values-led and winning workplace culture.

KEY RESPONSIBILITIES:

SUPPORT DIRECTOR DIGITAL EDUCATION TO DEVELOP, ORGANIZE AND EXECUTE VIDEO CONTENT STRATEGY SEASONALLY. (40%)

• Collaborate with Associate of Education Operations and Product Development to determine product samples needs and orchestrate shipment to Creators

• Liaise with the Regions and Artists to commission UGC content by drafting support requests and designing Creator Briefs

• Lead the aggregation of UGC content by directly briefing Creators, tracking timelines and responses, following up when needed, downloading and reviewing footage.

• Assist in the planning and production of video shoots lead by Global Education.

• Support the editing process by organizing and providing Creative Assets and footage to the editor(s), and participate in the Review phase through final video approval.

• Assist in management of final video content delivery, including creation of VTT transcripts, sharing of content with the field, uploading to CMS/Brightcove, timely activation of videos on various platforms.

SUPPORT THE DIGITAL EDUCATION TEAM IN CREATING ENGAGING, INNOVATIVE DIGITAL LEARNING CONTENT THAT MEETS LEARNING OBJECTIVES AND SUPPORTS BRAND STRATEGY – (30%)

• Contribute to training needs analysis.

• Ensure Education directives for digital learning are followed so content aligns with IRL educational initiatives.

• Develop skills to design digital learning modules in Articulate Storyline 360 through online courses and other self-development

• Work with and collaborate with Digital Team members to implement those skills in Articulate Storyline 360 to create e-learning content for MMX

• Update existing digital learning modules.

• Help to gather data, feedback and insights on digital learning content and apply these insights to continually improve our digital learning user experience.

• Help to source, evaluate, recommend and implement new digital solutions to build capabilities for the future.

LEVERAGE AND PROVIDE LOGISTICAL SUPPORT TO EXISTING LEARNING TECHNOLOGIES (PRODUCT KNOWLEDGE MANUAL WEBSITE, INTERACTIVE VIDEO PLATFORM, LMS) – (10%)

• Support Digital Education team by updating content across all our digital platforms.

• Provide logistical support and training to our global power users.

• Provide technical support to the broader Artist community to enable access to learning technologies as needed.

COLLABORATION & TEAMWORK – (10%)

• Collaborate closely and productively with the Global Education team, subject matter experts and corporate partners.

• Help to apply a design thinking approach to design and development of all learning experiences.

• Embrace and adopt a test-and-learn mindset.

• Provide support to Education initiatives as needed.

LEARNING ANALYTICS – (10%)

• Support the design and implementation of tools & reports to evaluate and measure the impact of digital educational initiatives.

• Provide executive summaries of reports and recommend actions based on them.

QUALIFICATIONS

EXPERIENCE NEEDED

• 5+ years of relevant learning & development experience which includes experience in a digital learning environment creating content

• Experience with evaluating and implementing digital learning solutions

• Experience with Learning Management Systems a plus

• Experience with Microsoft technologies including Office 360 Suite (Teams,Word, Excel, PowerPoint, Outlook)

• Experience in Adobe Photoshop and Premiere Pro

• Experience in InDesign, Illustrator a plus

SKILLS NEEDED

• Strong understanding of video content creation

• Understanding of principles of adult learning, instructional design and learning analytics

• Ability to manage multiple projects simultaneously

• Strong collaboration, leadership, critical thinking, problem solving skills

• Strong organizational, writing, editing and verbal communication skills

• Continuous learning mindset and ability to remain abreast of latest trends and insights in digital learning and adult education

• Design Thinking methodology and mindset

• Consumer-centric approach

Minimum Education Level: Undergraduate Degree

Minimum Years of Experience: 5

% Travel Time: Up to 10%

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.

The Estée Lauder Companies (ELC) is the global leader in prestige beauty. ELC is the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout the organization is a passion for creativity and innovation — a desire to push the boundaries and invent the unexpected — as we continue the bold work of the company’s founder Estée Lauder.