Aveda is a cruelty-free brand. We do not test on animals and never ask others to do so on our behalf. Our products are “people-tested.” Being a cruelty-free brand is an important part of our mission to care for the world we live in and for those we live with and has been since our founding in 1978. We strive to set an example for leadership and responsibility of caring, not just in the world of beauty, but around the world. Our commitment to caring for animals and wildlife reaches far and wide. In fact, we live and breathe it.

Associate of Sales Operations is part of the Partner Relations team responsible for the communication process to Aveda Services field and salons. Primary activities will center on overseeing the user experience of the CRM platform and tracking to continuously improve its usage, training, efficiencies and adoption rates.   This position requires high organizational and collaboration skills and will work closely with field sales, education, new business, finance, and marketing to support growing salon sales, target new business, and improve the employee and customer experience.

KEY DELIVERABLES

CUSTOMER RELATIONSHIP MANAGEMENT FOR ASI FIELD (50% OF ROLE)

• Partner with ED and VP of field sales to create and distribute reporting tied to KPI and usage

  • Examples include:  Activity Tracking, New Business Leads, Calendar Tracking, (non-financial reporting)

• Partner with Director of marketing to create and distribute reporting tied to field collateral needs

  • Attribute Reporting & Auditing

• Oversee CRM Issue Log to understand challenges in execution and flag to development team

  •  track issue log progress

• Work with education to help drive implementation of training on new features or retain as needed

• Work with education to support onboarding needs internally

• Manage CRM channels within MS teams site.

• Participate in development meetings and manage the development timeline (AKA Gantt chart) to track progress

• Work as a liaison between the developer and the field for UAT (User Acceptance Testing)

• Execute ongoing usage Audits

  • Track and share usage best practices to increase adoption

• Manage any uploading of files into CRM & Team channel as needed

• Create forums, test and surveys as needed

• Communicate updates, changes, service outages to sales, education, customer relations, partner relations, marketing, finance, and leadership

OTHER KEY SUPPORT (50%)

COMMUNICATION

• Work with Director of Network Communication to support Field communication evolution within the CRM

• Work in conjunction with Director to publish news articles/posts/Communication on CRM and designated channels

• Organize monthly key event calendars for field

• Support execution of field & network calls in zoom

• Support special projects as needed

PROJECT MANAGEMENT/ ADMINISTRATIVE

• Coordination of Top to Top meeting: calls, PPTs, Field Director input, rehearsals, recap, timeline twice a year for 10-15 market leaders events, support ED and Director to ensure follow through post event and incorporate details into CRM

• Salon Advisory Committee/Task Forces- organize the schedule, action items and recaps for ongoing committee and task force work and support tracking in the CRM

• Add recaps actions or decisions to CRM from areas outside field (test & Learn, internal corporate top to top notes, executive interactions)  

• Execute salon and field surveys as needed and provide recaps and track action items to CRM

SALON RECOGNITION

• Establish a recognition process to acknowledge milestone anniversary dates for salon recognition, special local honors and industry honors.  Develop personalize templates to be sent from key leaders and identify means to utilize CRM to track in future state

QUALIFICATIONS

• HTLC (builds collaborative relationships, excellence in execution, Demonstrates Learning Agility)

• Ability to analyze data and draw conclusions

• Proficiency in MS Excel and the ability to manipulate reports

• Demonstrate proficiency in MS PowerPoint, Outlook, and Microsoft Office applications and keen interest in learning technology and continuous development

• Highly collaborative with cross-functional teams within ELC and excellent customer service skills

• Manage day-to-day interactive project needs; proven ability to multi-task and manage timelines, highly organized; project management skills

• Strong written and verbal communication skills

• Electronic content management and technical troubleshooting experience

• Outcome oriented to create a path forward

• Knowledge of salon operations and field sales

• +2 years of experience

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.

The Estée Lauder Companies (ELC) is the global leader in prestige beauty. ELC is the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout the organization is a passion for creativity and innovation — a desire to push the boundaries and invent the unexpected — as we continue the bold work of the company’s founder Estée Lauder.