About us

At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 57 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. 

Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and the US. Learn more on our company page .

About you

You’re an active listener and a determined person who thrives in a collaborative environment like ours. You want to use your skills to help others progress, whether that’s internally with your team or seeing the impact your work can have on people around the world as you help us expand into new markets. You’re ready for a challenge and aren’t afraid to try new ideas.

About this role

As a Gainsight Administrator you have knowledge of the benefits, limitations and configuration of Gainsight and are responsible for supporting the related business processes. You have worked with stakeholders across one or more organizations to identify problems and have worked as part of a team implementing solutions to better the company and its systems. You will work closely with our other Gainsight administrator, Systems team, GTM Operations and Customer Success team to drive efficiencies within the system and improve customer outcomes.

Does this sound exciting? Awesome possum. Come join us on this rocketship!

What you'll be doing:

• System Configuration and Architecture

• Own the development and maintenance of Journey Orchestrator programs to support our tech-touch customers

• Perform day-to-day administration, configuration and troubleshooting of our Gainsight environment

• Design/improve Gainsight Dashboards and Reports to meet end-user requirement and surface actionable insights

• Create automated workflows for business processes to  improve efficiency and efficacy of the CS team  

• Recommend and prioritize the implementation of new features and functionality

• Work in an agile and dynamic environment to facilitate timely responses to changing project requirements

• Understand the Gainsight integration with Salesforce, ensuring that each systems primary purpose and integrity is maintained (Salesforce is system of record for business)

• Product Management

• Collaborate with Operations managers and CS stakeholders on key projects

• Drive the development of new workflows from ideation to implementation and enablement 

• Key player in partnering and enabling the Digital First customer success team strategy

• Prioritize developing skills related to Gainsight administration

• Technical Support

• Work with internal systems team as well as Gainsight support to address break/fix issues and bugs

• Track identified system problems through resolution and provide ongoing communications to the team

• Provide technical and functional support to users of Gainsight and related applications

What you’ll have:

• Bachelor's degree required

• 3+ of Gainsight admin experience

• 3+ of years of Salesforce.com configuration and administration preferred, although not required

• Strong Salesforce user, administrative, configuration, dashboard and reporting skills

• Salesforce Lightning experience preferred

• Data driven: able to review and understand data used to build dashboards and reports

• Previous Sales /Business/ CS Operations, or Customer Success/Account Management experience with an affinity for technology, data, and process

• Understanding of object-oriented concepts and fundamentals of logic (IFs, ANDs, and ORs)

• Experience in building custom reports and thinking analytically about what needs to be measured

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences . From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

Learning is what we do - inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

Our reason to exist is to revolutionize learning - that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Learn more about our certification here and find out what it's like to work at Udemy on our blog .

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.

Udemy benefits:

• Eligibility: Regular, full-time employees are eligible for Udemy’s benefit programs.

• Health plans: Medical, dental, and vision coverage (100% coverage for employee-only).

• HSA/FSA/Commuter: Pre-tax savings/spending plans available; generous HSA employer contributions for those enrolled in the HDHP medical plan.

• Life/Disability: Employer-paid life insurance (supplemental available), in addition to short-term and long-term disability.

• Retirement: Access to 401(k) with annual employer contribution.

• Wellbeing: Corporate memberships for meditation and mindfulness, therapy and coaching, financial planning, primary care, tele-health, health advocacy, parent/newborn support, and employee discounts.

• Education: Free access to the entire course library on the Udemy and Udemy Business platforms; annual stipend for external learning beginning at six months of employment.

• Charitable matching program: Employer match of monetary contributions to eligible nonprofits and charities that carry a 501(c)(3) tax status (up to $100 per year).

• Vacation: 15 days per year of Paid Time Off for hourly; flexible Discretionary Time Off for salaried.

• Parental benefits: 8 weeks of leave at 100% pay for parents who take time off from work following the date of birth, adoption, or foster placement beginning at six months of employment; this amount is in addition to pregnancy-disability benefits at 100% pay, if applicable; a $25,000 lifetime benefit for reimbursement of eligible fertility, adoption, and surrogacy expenses.

• Holidays: 11 paid holidays throughout the year.

Udemy is the leading global marketplace for learning and teaching online, where more than 50 million students learn from over 175,000 courses taught by expert instructors in 75+ languages. Whether learning for professional development or personal enrichment, students can master new skills through self-paced, on-demand courses.