GENERAL DESCRIPTION

The Field Manager works as part of the International Programs Team—a team of 4-6 people, and reports to the Director of International Programs. As part of this team, the Field Manager works to improve the international program's business and ensure excellent client service and program management. The Field Manager works closely with international clients providing in-country support, project organization, class scheduling, housing, travel, and responding to any other needs that clients have. The Field Manager helps ensure that international clients are productive, happy, and safe while in-country. The Field Manager is also closely involved with partner management, including regular communication with both international and local partners.

PROGRAM MANAGEMENT

• Volunteer Abroad—The Field Manager ensures that volunteers are busy and productive at their projects. Máximo Nivel believes strongly that “a busy volunteer is a happy volunteer” and the Field Manager is expected to make sure volunteers are engaged and actively working at their project placements.

The Field Manager simultaneously manages a number of projects (15-22) and a number of volunteers (10-75), and the primary goal is to provide structure and organization that results in impact at each project. Resources include some limited funding, volunteers (labor), and the creativity and organizational skills the Field Manager brings to the project.

The Field Manager manages these projects and provides organization, client service, encouragement, translation, and any other support required to make sure volunteers are productive at the project site. The Field Manager must develop strong, interactive relationships with the Director(s) of each project. They must work toward creating mutually beneficial relationships—ensuring that Máximo Nivel is a good partner and that Máximo Nivel’s volunteers and the project benefit from the relationship. Benefits include improved realization of the project’s mission, improved organization, improved cleanliness, improved attendance, construction, food, supplies, improved support for the project Director and staff, etc.

• International Internships—The Field Manager provides orientation, client service, and housing support. As well, Field Managers ensure that interns are engaged and actively working at their project placements.

• TEFL Certification—The Field Manager provides orientation, client service, and housing support.

• Native Spanish Program—The Field Manager provides orientation, client service, housing, and scheduling support.

DEVELOPMENT WORK

• Volunteer Project Sites—Field Managers meet with and assess project sites for suitability to host international volunteers and to work with Máximo Nivel. Suitability is determined by assessing: existing organization, existing team, need, ability and willingness to work with international volunteers, and the opportunity for Máximo Nivel and its volunteers to bring impact to the project.

• Family Stays—Field Managers meet with and assess new family-stay homes for their suitability to provide housing and food to Máximo Nivel’s international clients. Suitability is determined by assessing motivations of the family for housing international clients, cleanliness, hospitality, number of rooms/beds, ability to provide good food and timely meals, and the family’s willingness to provide a cultural immersion experience.

ADMINISTRATIVE WORK

The Field Manager provides support for overall program management, including:

• Orientation and welcome
• Site visits and problem-solving
• Housing support and problem-solving
• Airport pick-up
• Coordinating donations and aid
• Sales and client service
• Sending emails, answering phones, and updating the CRM system
• Scheduling: Volunteers, Spanish classes, family-stays
• Travel details (Flights, hotel, arrival, departure, etc.)

There are several reports and administrative tasks that the Field Manager assists with on a regular basis using Microsoft Excel: Monthly program registration, Weekly Arrivals, Spanish & Beds, weekly Spanish class schedule, and participant feedback summary. The Field Manager is also involved with collecting payments and basic invoicing and proactively liaising and working with the Academic and Accounting departments.

• Bachelors Degree
• Bi-lingual English/Spanish.
• 2-3 years professional experience
• Business minded and very strong at managing details
• Must be very client service oriented
• Passion for traveling and helping others
• Excellent computer skills including Word and Excel

• Competitive salary—a comfortable standard of living in Latin America
• Medical insurance reimbursement
• Paid holidays and paid vacation time
• Monthly bonus program
• Finishing bonus

We are a leading intercultural institute in Costa Rica, Guatemala and Peru. We offer educational travel programs including International Internships, TEFL Certification, and Volunteer Abroad.