ABOUT THE ORGANIZATION

Founded in 2003, Maximo Nivel is the Intercultural Center of Latin America. We are a family-owned social enterprise and our three intercultural centers are locally-based organizations focused on international education and cross-cultural experiences. We offer our International Volunteer Program, TEFL/TESOL Certification, Native Spanish Program, and Native English Program in three countries — Costa Rica, Guatemala, and Peru

JOB DESCRIPTION

The position is part of the Client Service & Matriculation team and reports to the Director of Client Service. The position is based in San Jose, Costa Rica. This is an inside sales and client service role and is responsible for managing all matriculations and pre-departure information for Máximo Nivel’s international programs. These programs include TEFL/TESOL Certification, the Native Spanish Program, Volunteer Program, Internships, Adventure & Culture, among others.

The Program Advisor acts as an expert consultant for Maximo’s international partners, universities, and individual students and clients who are interested in participating in Maximo’s programs—providing advice and support throughout the matriculation process. This person consults for programs in all three Máximo Nivel locations – Peru, Costa Rica, and Guatemala.

This person leads all email and phone follow up with potential clients, students, travelers, and partners in order to tell them about Máximo Nivel's programs and help them better understand the program options. This requires frequent emailing, phone and Skype usage, and working with our CRM (client database).

Program booking support includes:

• Maintaining excellent relationships with our customers, agents, and partners worldwide.
• Processing enrollments, collecting applicant documents, and database management.
• Screening applicants and ensuring “best fit.”
• Answering applicant questions by phone and by email; addressing customer complaints.
• Regularly updating all email templates and prepare-to-go documents.
• Finalizing all details of a participant’s program to ensure a rewarding experience.
• Following up with participants during and after their program to collect feedback.

The Program Advisor also provides marketing support including attendance at fairs and conferences, updating and maintaining promotional documents, and updates on social media sites. Other marketing support duties include: processing payments and refunds and ensuring that all program balances are paid in full on time. Some travel may be required.

This person also supports the Business Manager and will be trained on invoicing, payment allocation and tracking, and monthly reporting.

• Bachelor’s Degree – Business, Tourism, Hospitality, or similar
• Inside sales experience is strongly preferred.
• Extremely organized with close attention to detail.
• Superior communication skills, both spoken and written.
• Excellent professional phone etiquette.
• This person must be very client service oriented.
• Fluency in English; Advanced Spanish language skills preferred.
• Excellent computer skills including Word, Excel, and database experience.
• A high degree of global awareness and a person who is well-traveled is preferred.

• Competitive salary—a comfortable standard of living in Costa Rica
• Medical insurance reimbursement
• Paid holidays and paid vacation time
• Monthly bonus program
• Finishing bonus

We are a leading intercultural institute in Costa Rica, Guatemala and Peru. We offer educational travel programs including International Internships, TEFL Certification, and Volunteer Abroad.