JOB DESCRIPTION

The Role

Supports the Administrative Manager in all aspects of her/his position.

• Arranges weekly arrival and departure transfers to and from the airports, making last minute changes and resolving complex issues including flight changes and cancellations.
• Ensures all student records meet accreditation standards and remain in compliance with student visa regulations.
• Reviews all booking details for new students and check that they are entered correctly.
• Assists with the student intake and registration process, including physical set-up, ensuring intake materials are prepared in advance and student documents are properly logged in internal database.
• Uses Atlantis system for student data management.
• Effectively communicates with colleagues in other departments and those located worldwide.
• Creates and revises enrollment forms, obtaining new signatures for students who extend their stay.
• Acts as DSO (Designated School Official) creating I-20 forms and working in SEVIS system; training will be provided.
• Serves as a part-time receptionist for the main Student Services office, providing a welcoming first point of contact for students, assesses and filters their questions and needs, responds to routine inquiries, and directs students to the appropriate team member, department, or resource for further assistance.

The Requirements

• Focused on Customer Service
• Strong conflict resolution skills
• Excellent organization and communication skills
• Excellent Computer skills including Excel
• Willingness to learn and become a DSO
• Creative thinker and resourceful
• Extremely detail oriented with good follow-through
• Ability to work in a fast-paced environment
• Good analytical and planning skills
• Dynamic and outgoing personality
• Comfortable working with diverse populations and non-native English speakers
• Travel or study abroad experience a plus
• Bilingual not required but is a plus
• Flexible schedule with willingness to work some weekends.

About Us

EF Education First is a global education company focusing on language, academic, cultural exchange, and educational travel programs. We are 46,500 staff, faculty and teachers, working in over 580 offices and schools across 52 countries, and having a global presence in 116 countries. While we continue to grow, we strive to stay small so as to ensure agility, smart thinking and a fun place to work. For the past 53 years, EF has grown to include a range of programs that give students of all ages the freedom and confidence to explore the world through language, travel and education.

EF is committed to safeguarding and promoting the welfare of children and young adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment

At EF Education First, we believe the world is better when people try to understand one another, a belief that has driven everything we do for over 60 years. With teams across 50+ countries, we're a community of innovators, learners, and doers working toward one mission: opening the world through education. Here you'll find vibrant culture, limitless potential, and the chance to make a real impact, one meaningful experience at a time.