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RESPIRATORY THERAPIST (Skilled Nursing & Rehabilitation Center, Full-time, Days)

CALIBRE

RESPIRATORY THERAPIST (Skilled Nursing & Rehabilitation Center, Full-time, Days)

Alexandria, VA
Full Time
Paid
  • Responsibilities

     

    CALIBRE has an immediate opening for a Help Desk Technician. The Help Desk Technician will analyze, receive, prioritize, and process incidents through the IT ticketing system. The Help Desk Technician is responsible for developing and maintaining internal and external customer contact for support issues.  While providing a professional and courteous customer experience to the client.  The candidate will work as part of a team to ensure incidents are handled and resolved within the IT Service Level Agreements (SLA). The candidate will require an aptitude for working with applications and systems to undertake analysis, diagnosis and resolve technical incidents in a friendly professional manner. Additional responsibilities will be to maintain and follow all processes and procedures written in the IT Service Management System (SMS). The Help Desk Technician will work under the direction of the IT ServiceDesk Manager and Management Team. This role will consist of specialized individual tasks and assignments.

     

    Required Skills

    • Must be a US Citizen
    • 50% travel to client site.
    • Proficient knowledge of various operating systems, (Windows, Mac OS, Chrome OS).
    • Experience in Microsoft Office Suites, Office 365 and other applications.
    • Experience supporting mobile devices like iPad, iPhone, Android, PC-based tablets etc.
    • Manage and support Active Directory, MS Exchange, printer configuration, Windows file permissions.
    • Provides remote and on-site troubleshooting for hardware and software.
    • Working knowledge of networking concepts including DNS, TCP/IP, DHCP, SMTP, VPN as well as switches and wireless access points.
    • Knowledge of Microsoft SCCM, imaging and WAIK.
    • Knowledge of Two-Factor Authentication.
    • Monitor and respond quickly and effectively to requests received by the help desk ticketing system.
    • Provide incident and problem management support to leadership.
    • Able to complete multiple simultaneous projects in a timely manner.
    • Strong written and verbal skills as well as problem solving skills.
    • Ability to interact with Tier II and III Engineers, and escalate tickets when needed.
    • Exceptional communications, customer service, and interpersonal skills.
    • Provide support for audio-visual systems including setup and repair of Skype for Business/WebEx tools.
    • Self-motivated, responsible, organized, detail oriented and a team player.
    • Must be able to lift or carry up to 50 lbs.
    • Available to work an on-call rotating schedule.

     

    Required Experience

     

    • Associates degree or at least 2 years of IT experience in lieu of degree.
    • 2 – 4 years of corporate IT or Tier 1 and 2 help desk.
    • IT related certifications desirable- A+, Net+, Security+, ITIL.
    • MCSA or MCTS or other Microsoft certifications.

     

  • Qualifications
    • Must be a US Citizen
    • 50% travel to client site.
    • Proficient knowledge of various operating systems, (Windows, Mac OS, Chrome OS).
    • Experience in Microsoft Office Suites, Office 365 and other applications.
    • Experience supporting mobile devices like iPad, iPhone, Android, PC-based tablets etc.
    • Manage and support Active Directory, MS Exchange, printer configuration, Windows file permissions.
    • Provides remote and on-site troubleshooting for hardware and software.
    • Working knowledge of networking concepts including DNS, TCP/IP, DHCP, SMTP, VPN as well as switches and wireless access points.
    • Knowledge of Microsoft SCCM, imaging and WAIK.
    • Knowledge of Two-Factor Authentication.
    • Monitor and respond quickly and effectively to requests received by the help desk ticketing system.
    • Provide incident and problem management support to leadership.
    • Able to complete multiple simultaneous projects in a timely manner.
    • Strong written and verbal skills as well as problem solving skills.
    • Ability to interact with Tier II and III Engineers, and escalate tickets when needed.
    • Exceptional communications, customer service, and interpersonal skills.
    • Provide support for audio-visual systems including setup and repair of Skype for Business/WebEx tools.
    • Self-motivated, responsible, organized, detail oriented and a team player.
    • Must be able to lift or carry up to 50 lbs.
    • Available to work an on-call rotating schedule.