A Customer Associate supports the store leadership team through the cultivation of a store environment that surprises and delights our customers each time they walk through our doors. We envision someone with a vibrant personality, an efficient nature, and natural warmth. Our ideal candidate will provide exceptional service in all aspects of the sales floor - greeting customers, selling, product knowledge, styling, cash wrap, restock and overall shopkeeping. REPORTS TO: Leadership Team CUSTOMER CONNECTION * Supports environment of genuine customer connection * Acts as an empowered team member, exercising decision-making skills to enhance each customer’s experience * Demonstrates extraordinary service * Takes ownership of individual awareness of product knowledge and current trend PEOPLE & DEVELOPMENT * Supports new hires through mentorship * Is self-aware and focused on self-development * Collaborates with the team during morning and closing meetings LEADERSHIP * Possesses strong written and verbal communication skills, strong assessment and decision-making skills * Provides global insight in relationship to the customer experience to the leadership team * Participates in ongoing staff education and through sharing of product knowledge AESTHETIC UNDERSTANDING AND APPLICATION * Is knowledgeable of trend and supports brand messaging * Gains understanding of how merchant skills impact business and the customer experience BENEFITS As an Anthropologie employee, your health and well-being are among our highest priorities. We offer a comprehensive benefits package for full time employees that includes medical, vision and dental coverage. All employees receive a fabulous merchandise discount, an employer-matched 401(k) plan, qualified transportation credit, a generous employee referral program and much more. http://www.urbn.com/work-with-us/benefits SOUND LIKE A GOOD FIT? If you are ready to lead and inspire a team of positive, dynamic individuals, please apply. We look forward to reviewing your unique qualifications. You can learn more about Anthropologie and all URBN brands at http://www.urbn.com/ The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.