Job Description
The Opportunity:
The main objective of the Technical Solutions Engineer is to understand the technical architecture of our B2B platform and integrations, architect solutions and troubleshoot unstructured issues.
Use your technical knowledge to partner with Sales on discovery calls and recommend the proper solutions & integration approach
Work with existing clients and partners to troubleshoot and test integrations and monitor system performance and quality
Partner with the product and engineering teams on all aspects of Flywire’s product solutions for B2B payments
Work closely with Implementation, Technical Support and Client Success to understand client needs, complex implementations, and production issues and recommend solutions
In partnership with product management, implementation, sales and engineering, create repeatable processes and documentation
Provide mentorship for new hires as they learn about our products, integrations, and implementation policies and procedures
Assist with data gathering, analytics, and technical support metrics necessary for meeting our team goals and objectives
Help contribute to an ever improving culture and customer experience everyday
Qualifications
Here’s What We’re Look For:
Required: 4+ years experience in technical software or professional services
Required: Experience in configuring, implementing and integrating software or middleware in a customer facing role
Required: 2-4 years of software development or support engineering experience
Experience in fintech or the payment industry is desired
Experience with Workato is desired
Technologies We Use:
Additional Information
What We Offer:
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 14 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
The US base salary range for this full-time position is $110,000-$122,000 plus restricted stock units and benefits. With over 30 nationalities across 9 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.