Success Coach 44250BR Off-Campus: Scottsdale Academic Success Specialist Job Description EdPlus at ASU seeks a highly-motivated, energetic and articulate Success Coach to join our high-performing team in the Success Coaching Center. The Success Coach partners with students in thoughtful and creative ways that guide and motivate them to reach their full potential. Through quality conversation and meaningful exploration, the coach will build and maintain relationships with a focus on goal setting, overcoming obstacles and achieving success, while adhering to established guidelines. The Success Coach builds working relationships with colleges and advising teams across ASU and ensures students have access to necessary resources and tools. EdPlus is a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural and overall health of the local, national and international communities served by ASU. EdPlus at ASU Job Family Advising & Admissions Department Name EdPlus Success Coaching Center Full-Time/Part-Time Full-Time VP Code EdPlus at ASU Scope of Search Open Grant Funded Position This is not a grant funded position and is not contingent on future grant funding. Salary Range Depends on experience Close Date 17-August-2018 Category 02 Essential Duties - Engages in proactive outreach to empower students through positive reinforcement, building rapport, and establishing meaningful academic relationships. - Coaches students on developing a plan to achieve their academic and career goals. - Provides high-quality student-centered support using text, social media, email, phone and chat of a significant volume in a fast-paced environment. - Provides support for student accountability and success. - Works to build student knowledge, skills, attitudes and beliefs that support success. - Identifies areas for growth and opportunity and creates a personal development plan. - Works collaboratively and promotes the discovery process for problem solving.

• Provides guidance and mentorship to new coaches. - Invests in students success and reflects commitment by answering phone calls, responding to voice or email messages, texts or chat within the same business day, and staying beyond regular business hours if needed. - Works with internal and external partners in a positive and proactive manner. - Monitors student engagement via dashboards and implements interventions as prescribed. - Assumes or coordinates other duties or projects as assigned or directed. Minimum Qualifications Bachelors degree AND two (2) years previous experience in one or more of the following: advising, student recruitment/retention or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in retention, graduation, and academic planning; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Desired Qualifications - Evidence of a Bachelors degree or higher in a related field - Experience in customer service skills and a desire to help, especially related to life or career coaching, counseling, or education
• Evidence of effective communication and presentation skills, both written and verbal, in an open and persuasive style with the ability to communicate empathy - Experience with online programs and students in a higher education environment - Experience developing, facilitating and maintaining strong, collaborative relationships with diverse populations
• Experience using Salesforce applications - Experience in performing effectively in a fast-paced environment with a variety of projects subject to quickly changing priorities - Experience working with large populations of students, clients or teams - Experience in work that requires organizational skills, attention to detail, and effective time management and prioritization skills - Experience with text, social media and chat - Experience in following guidelines, structure and established policy while working with others Working Environment Our offices are located in ASU SkySong, a dynamic center for innovation - home to both start-ups and Fortune 500 companies. Activities are primarily performed in a regular, climate controlled office setting subject to extended periods of sitting or standing. Visual acuity and manual dexterity associated with daily use of desktop or laptop computer is required. Ability to clearly communicate verbally in English, read, write, see, and hear to perform essential duties. Regular review of completed tasks. Department Statement EdPlus is a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural and overall health of the local, national and international communities served by ASU through online degree programs; open scale courses for aspiring college students to improve, demonstrate university readiness and earn admission; online continuing education for life-long adult learners; direct partnership with universities, public and private corporations of all sizes; and deep learning analytics conducted by our in-house Action Lab. - ASU Statement Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 90,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit - AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law. Employment Verification Statement ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check. Instructions to Apply Application deadline is 3:00PM Arizona time on the date indicated. Include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume and cover letter should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. ASU does not pay for travel expenses associated with interviews, unless otherwise indicated. Only electronic applications are accepted for this position. EdPlus at ASU employment requires current eligibility to legally work in the United States.