OVERVIEW

Lawrence Companies, Inc., headquartered in Roanoke, Virginia, is a 100% employee-owned service-based business with over 400 employees and 150 independent contractors focused on four primary business divisions: Household Goods Moving and Storage, Truckload and Flatbed Freight, Case Dealership, and Truck Bodies. Our Case Dealership joined the Lawrence family of businesses in 2003, under the name of Lawrence Equipment. Now there are 5 Case locations in Virginia including Roanoke, Waynesboro, Suffolk, and Ashland. Offering Construction and Agricultural equipment, our Case division continues to grow.

In all of its business divisions Lawrence has developed an outstanding reputation for speed, reliability, quality of service, and best value. Success at Lawrence is due to the relationships built with clients, results driven performance, and open lines of communication. The company offers an enthusiastic, passionate, value-driven, team-oriented culture. 

POSITION SUMMARY

Currently in search of a self-motivated, customer service oriented individual to add to our Parts Department located in Suffolk, VA. Eventual growth into management is possible for the right candidate. Essential functions and accountabilities include:

• Provide excellent customer service to all internal and external customers
• Follow all parts department guidelines and procedures
• Exhibit a service first mentality and think outside of the box to solve problems for customers

ESSENTIAL JOB REQUIREMENTS

• Check in all morning deliveries and ensure parts are stored in proper bin location
• Communicate with customers when orders are complete
• Keep showroom properly stocked, following Lawrence Equipment guidelines
• Responsible for housekeeping items within the shop, including, but not limited to taking out trash, sweeping, stocking restrooms, and keeping the counters clean and free from clutter
• Responsible for building relationships with customers and offering additional solutions
• Responsible for proper and timely follow up with both internal and external customers
• Work with management on monthly promotions
• Communicate effectively with manger, co-workers, customers, and vendors

QUALIFICATIONS

• Previous parts experience is preferred, not required
• Must be able to lift up to 50lbs
• Demonstrated customer service and people skills
• Strong oral and written communication skills
• Strong organizational skills
• Professional and well-groomed Appearance
• Must have working knowledge of MS Office

BENEFITS

• Competitive salary
• Medical, dental, life, vision and disability insurance, flexible spending account, and short term and long term disability
• 401k retirement savings plan, paid vacation, and employee stock ownership plan
• Extensive wellness program with annual reimbursement opportunities

Lawrence Companies is an Equal Opportunity Employer: 

 If you need an accommodation to complete a job application with Lawrence Companies, please contact us at: 540-966-4000 or hr@lawrencecompanies.com.

Required Skills Required Experience

The successful candidate will be responsible for reference desk services, bibliographic instruction, cataloging support and supervising student workers in the absence of their supervisor. Variable hours may include weekends

MLS from an American Library Association accredited school; commitment to the community college philosophy and information literacy; familiarity with research databases, OCLC and Microsoft products such as Word, Access, and Excel; pleasant personality to deal with students and the public; strong commitment to customer service.

ESSENTIAL FUNCTIONS:

1. Weekend and evening assignments as scheduled.
2. Answer reference questions from students, faculty, staff, and community members regarding research needs.
3. Assist students in the research process: topic selection, evaluation of sources, and proper documentation of references.
4. Have a strong commitment to customer service.
5. Have excellent technology skills and expertise in database searching and the utilization of Microsoft Office and Windows.
6. Assist students with research databases..
7. Present information literacy instruction to classes.
8. Assist with cataloging using OCLC and Sirsi WorkFlows..
9. Supervise student workers in the absence of their supervisor.
10. Make recommendations for book purchases.
11. Have knowledge of information literacy and promote the concept on the job.
12. Perform other duties as assigned.

PHYSICAL, MENTAL, AND ENVIRONMENT REQUIREMENTS INCLUDE:

MENTAL DEMANDS:

☒ Detailed Work                                           ☒ Student Contact

☒ Deadline oriented                                       ☒ Problem Situations  

☒ Multiple Priorities & Demands                     ☒ Emergency Situations

☒ Confidentiality                                            ☐ On-call Availability

☒ Continual Interruptions                              ☒ Working Alone

☒ Faculty Contact                                          ☒ Working with Others

PHYSICAL DEMANDS:

☐ Standing & Walking                                                ☒ Sitting

☒ Carrying                

☐ Lifting up to 10 lbs.            ☒ Up to 25 lbs.           ☐ Up to 50 lbs.            ☐ 80 + lbs.

☐   Pushing, Pulling, Twisting, Bending            ☐ Climb or Balance

☐   Stoop, Kneel, Crouch, or Crawl                ☐ Squatting     

☐   Handle or Feel                                          ☐ Reach with Hands and Arms

☒   Talking or hearing                                      ☐ Tasting/Smelling

☐   Working Overhead                                   ☒ Speak in English via Phone or In Person

☒   Close, Distance, Peripheral, and Color Vision along with Depth Perceptions

☒   Ability to Adjust and Focus

WORK ENVIRONMENT:

☐ Exposure to wet, humid conditions (non-weather), fumes or airborne particles, toxic or caustic chemicals; extreme heat/cold; and moderate to loud noise levels.

☒ Normal Office environment with little, if, any, discomfort due to heat, dust, noise and the like. Ability to travel to all campus locations required.