APU is seeking employees who desire to engage in our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is pleasing to God and edifying to one another.
The Program Representative serves as a representative of Azusa Pacific University to assist prospective students through the inquiry, application and enrollment process. Primary focus of this position is to provide excellent customer service to prospective students and to recruit those prospective students into one of APU's professional bachelor’s programs or graduate programs.
REQUIRED EDUCATION
- Bachelor's Degree required; master's degree preferred.
REQUIRED EXPERIENCE
- Two - Three years of professional experience working with people in a customer service and/or recruiting/sales environment. Previous admissions experience is preferred.
PRIMARY DUTIES
- Serves as the primary point of contact and customer service representative to prospective students and applicants providing consistent, accurate and timely information in order to sell APU’s program offerings via phone, email and mail correspondence.
- Meets identified enrollment goals to include inquiry to applicant, applicant to admitted and admitted to enrolled yield goals which directly relate to tuition revenue generation and impact the financial health of the university.
- Schedule, promote and lead individual and group information meetings for assigned degree programs for prospective students in order to answer questions, accept applications for admission, and secure student commitments to start a program in a selected term.
- Create and maintain good working relationships with other higher education institutions in order to promote APU’s programs; visit these institutions on a regular basis (including Graduate and Adult student recruiting events) to meet with students and touch base with the institution personnel for the purpose of marketing APU’s programs and find new ways to connect with prospective students.
- Serves as a primary business developer in order to create and maintain relationships with non-education institutions and targeted businesses in the community in order to recruit students for APU degree programs from those organizations.
- Works in conjunction with the department chair, program director, other faculty, and support staff to continually develop relationships to ensure prospective students enroll in the appropriate APU degree program to meet their education and career objectives.
- Provides basic financial aid information to prospective students and connects them with the proper SFS staff member.
- Provides input for university marketing efforts for degree programs that is based on current trends and forecasted changes in higher education.
- Utilizes the Azusa Pacific University student database system to run weekly roster reports and to daily document student contact interactions.
- Prepares and maintains weekly inquiry and applicant reports.
- Required to work one Saturday commencement event (Winter or Spring) a calendar year.
- Periodically represents APU at various national conferences or other events as directed.
- Committed to a Christ-centered, multicultural community that values diversity.
- Support, affirm, and sustain the beliefs, values, and mission of the university in all facets of one's role and through the university's daily living expectations.
- Performs other duties as assigned by the executive director, director and/or associate director.
SKILLS
- Excellent oral and written communication skills, computer skills in word processing and data entry; self-management and organizational skills
MENTAL DEMANDS
- Good organizational skills
- Ability to keep confidentiality with discretion and good judgment
- Ability to take direction and establish trust with others
- Ability to work autonomously
- Ability to present self in a professional manner and reflect the goals and standards of APU.
- Ability to learn procedures and retain information
- Ability to affirm, support, and sustain the identity statements in agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.
PHYSICAL DEMANDS
- Requires repetitive typing motion and sitting at a computer keyboard for extended periods of time.
- Occasional standing for extended periods while making presentations or attending recruitment fairs.
- Hearing and speaking on the phone.
- Ability to conduct business at various offices on campus, traveling to and from offices on foot, or by motor vehicle.
- Ability to lift, pull, grasp, stoop to low file drawers and reach top drawers of five-drawer file cabinet.
- Availability to drive and travel locally, and on occasion, nationally. Must be currently licensed to drive in the state of California.
VISUAL DEMANDS
- Computer monitor reading
- Reading/viewing instructions, documentation, and printed application materials in both physical and digital formats.
- Ability to drive and travel locally within the community and to other APU facilities.
ENVIRONMENT
- Pleasant office setting, comfortable temperature
TECHNOLOGIES
- Proficient in Microsoft Office, Word, and Excel.
COMPENSATION
- Grade 9: $23.58 - $30.65/hour
Azusa Pacific University is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation.
Click below to discover some of the many benefits APU employees enjoy including competitive health care options and a generous tuition discount.
http://www.apu.edu/humanresources/benefits/
You can learn more about APU by watching the stories of faculty, staff, and alumni as they carry out our mission here: http://www.apu.edu/stories/
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Azusa Pacific University will conduct a background check on all final candidates.
Review of applications will begin immediately, and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race, color, national origin, sex, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply.
Required Skills
Required Experience