Service Coordinator - Center for Student Action Tracking Code S509 Job Description APU is seeking employees who desire to engage in our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is pleasing to God and edifying to one another. Responsible for managing the community workspace of the center and front desk operations, and administrating and coordinating the university service requirement for all traditional undergraduate students. Primary attention will be given to front desk coverage, scheduling student staff and maintaining department calendars, supervising student coordinators, advising students on service credit requirement, managing the service requirement database, collaborating with the One-Stop office to facilitate the Intent to Graduate process. This position will also support the office with various projects and administrative tasks in support of services offered by the various programs within the Center for Student Action. Required Education Associates degree required; Bachelors preferred. Required Experience 3-5 years experience in client services and administrative functions, university setting preferred. Primary Duties/Essential Functions Support the day-to-day functions of the Service Center and coordinate services for various programs with daily administrative tasks, communications, and ongoing projects to advance the work of the Center. Manage the daily community workspace of the Center, including overseeing the opening and closing procedures, front desk operations and coverage, ensuring good customer relations for all of the programs within the Center for Student Action. Coordinate the university service requirement for graduation through comprehensive documentation, communication with students, and collaboration with various campus departments and staff. Advise individual students on their plans for fulfilling the university service requirement, give clear communication of the requirement, and help with individual strategies for completing service credits, and facilitate connections to service opportunities as needed. Manage and oversee data-entry into the PeopleSoft University Requirement Self-Service solution for entering and reporting ministry credits for all traditional undergraduate students, evaluating and approving ministry credits. Collaborate with the One-Stop office on the Intent to Graduate process, including navigating deadlines and maintaining proper documentation. Train and supervise student staff to be effective customer service representatives and to assist with the service requirement clearance processes. Implement and track student schedules, monitor student wage budgets. Act as department timekeeper to ensure bi-weekly payroll is accurate, and that timecards match student schedules. Organize and maintain departmental calendars, assist with organizing departmental meetings; Oversee document management within the Google and network drives to ensure all areas within the service center are complying with our archive/document storage and organization policies, and ensure work processes and glossaries are kept up to date Oversee CSA conference room schedule, ensuring proper use of the room from all constituents. Assist other areas within the service center as needed, including assistance with church registrations, coordinating campus housing for churches, processing of visa applications, data entry into the accounting system and tracking of event expenditures. Participate in overall student development, as well as in the training and development of the student leaders within the Center for Student Action. Responsible for daily electronic timekeeping as it applies to the scope of this position. Regular, punctual attendance as required by the supervisor based on department needs. Performs other duties as assigned by the supervisor. Skills Professional written and verbal communication skills. Ability to manage details and have good follow-through. Must have good organizational skills. Critical thinker with good problem solving skills. Strong work ethic. Be able to exercise good judgment and use discretion when handling confidential information. Ability to lead and supervise a team of students. Must be collaborative and an effective team member and team builder. Mental Demands Ability to work independently and prioritize workload in order to meet deadlines. Able to remain calm under high-pressure, and ability to diffuse situations. Able to multi-task with deadline pressures and distractions, without sacrificing quality of work. Sound judgement to know when to act independently and when to consult with supervisor prior to taking action. In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students. Physical Demands Requires repetitive motion and sitting at computer keyboard. Hearing and speaking on the telephone. Meetings may require walking and/or driving to various University locations. Ability to pull, push, bend, grasp, reach and lift up to 20 lbs. Must be able to climb stairs multiple times in a work day. Visual Demands Computer monitor and reading. Environment Pleasant office setting, comfortable temperature. Technologies Proficient in Google Apps., Microsoft Office, Word, and Excel. Experience with accounting programs (Quicken) Experience with database programs (Filemaker Pro) Familiarity with office and cashiering equipment PeopleSoft application Compensation Grade 7: $19.49 - $25.33/hour Azusa Pacific University is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. Click below to discover some of the many benefits APU employees enjoy including competitive health care options, an 8% retirement match, and a generous tuition discount. http://www.apu.edu/humanresources/benefits/ You can learn more about APU by watching the stories of faculty, staff, and alumni as they carry out our mission here: http://www.apu.edu/stories/ Azusa Pacific University will conduct a background check on all final candidates. Review of applications will begin immediately, and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race, color, national origin, sex, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply. Job Location Azusa, California, United States Position Type Full-Time/Regular Apply Share LinkedIn Facebook Twitter Email Addthis Return To Job Listings