Trustmark’s mission is to improve wellbeing – for everyone.  It is a mission grounded in a belief in equality and born from our caring culture.  It is a culture we can only realize by building trust.  Trust established by ensuring associates feel respected, valued and heard.  At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities. 

SUMMARY:  Under direct supervision, effectively services newly on-boarded clients by coordinating a seamless transfer from our Sales Implementation Team and servicing existing clients with re-enrollment of Trustmark products.  A focus on  accurate billing data, timely remittance of premium and superior client service is paramount to strengthening and maintaining our clients' loyalty.

Additional focus area will be around servicing client’s (employer, broker, enrollment company, etc.) and inner company’s request for information and issue resolution leading to an assessment of the “health” of the client.

JOB RESPONSIBILITIES INCLUDE: 

• Coordinates information with Client Payroll Deduction Specialists for a seamless transition from implementation to post-implementation maintenance
• Maintains a consistent level of contact with Clients throughout the post-implementation process to ensure change reports, list bills and payment reconciliation summary reports are accurate
• Generates out-bound phone calls to internal and external clients for pro-active service
• Receives in-bound phone calls and handles or transfers to internal departments as necessary.
• Participates in payroll deduction issue resolution
• Research BASIC billing inquiries with a focus on timely and optimal resolution
• Completes information requests from internal and external customers (bills, check requests, change reports, reconciliation summaries, etc.).
• Responds to email, fax, mail, and verbal inquiries from internal and external clients based on research and analysis.
• Processes change requests from external customers.
• Follows up on initial premium for new or re-enrolled cases ensuring appropriate steps are taken to enable employee deductions. 
• Assists with client suspense account reconciliation.
• Other duties as assigned.

REQUIREMENTS INCLUDE:

• A minimum of one year of customer service required.
• Must be proficient in Word, Excel, and Outlook.
• Strong verbal and written communication skills with the ability to follow through on requests.
• Must be detail-oriented with strong multi-tasking abilities.
• Must have excellent phone/communication skills.

NICE-TO-HAVES INCLUDE:

• Knowledge of payment, payroll deduction or billing processes.
• Prior worksite insurance experience.
• Prior experience using Access a plus.
• Understanding the roles of sales teams (brokers, agents, enrollment companies, etc.).

Come join Trustmark! Join a team that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives.  We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

FOR THE SECOND CONSECUTIVE YEAR WE WERE SELECTED AS A TOP WORKPLACE BY THE CHICAGO TRIBUNE. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization. 

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.

Required Skills Required Experience

Required Skills:

• Excellent knowledge of Human Resources processes, systems and best practices including, but not limited to: payroll, performance management, compensation management, talent management and recruitment.
• Thorough understanding of HR compliance related laws and mandates.
• Ability to assess and analyze complex business needs and conceptualize creative solutions anticipating short and long term needs of internal customers.
• Project leadership ability.
• Developed written, oral communication and presentation skills.
• Thorough understanding of how business strategies drive talent initiatives.
• Strong ability to manage multiple and competing priorities and deadlines and take initiative and ownership of action items. Ability to learn quickly and adapt to change.
• Minimum 3 years of Kronos experience.
• Prior experience providing technical guidance, support, analysis and development of Human Resources technology products, preferably Kronos. Will consider other HRIS product knowledge and experience that is quickly transferrable to Kronos products.
• Advanced experience in Windows based products including, Microsoft Excel, Word, Power Point and Outlook. Hands on experience using Excel formulas and functions to gather, analyze, manipulate and audit large data sets.
• A Bachelor’s degree preferred in HR or a related field or equivalent experience
• Work is generally performed within a business professional office environment, with standard office equipment available.
• While performing the duties of this job, the employee is regularly required to sit, stand, bend, walk, use hands or finger, talk, hear, feel objects, tools, or controls; may be required to lift up to 15 pounds. Vision abilities include close vision to a computer screen.

OSI Industries is an Equal Employment Opportunity employer that believes everyone has the right to be treated with dignity and respect. OSI  does not discriminate on the basis of national origin, gender, race, color, religion, pregnancy, gender identity, sexual orientation, protected veteran status, disability, or any other characteristic protected by applicable law.  All applicants will receive consideration for employment based on merit, qualifications and business needs. OSI participates in the E-Verify program.

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