Please see Special Instructions for more details. This is a 12 month, benefits eligible position. Blinn College pays 100% of health insurance for full time employees, 50% for dependents, and two times your annual salary in life insurance benefits. Optional coverages can begin on your first active duty date. If you would like to review insurance benefits in advance, you can access the New Employee Benefits Guide online, http://www.ers.state.tx.us/New-Employee/Insurance/. Leave time includes 96 hours vacation, 40 hours discretionary and 16 hours personal each year and 8 hours sick each month. Paid leave for college designated holidays, spring break, thanksgiving and Christmas break (approx. 25 days per year) Posting Details VEVRRA Federal Contractor - Priority referral protected veterans requested. Position Information Requisition Number 2018046P Position Title Client Systems IT Technician I Salary Range $32,619 + experience DBM Rating B23 Job Type Full Time Job Category Professional/Staff Anticipated Start Date 06/04/2018 Campus Bryan Application Deadline Extended Open Deadline FLSA Non-Exempt Security Sensitive? Yes Work Hours 8am to 5pm M-F. 11am to 8pm M-F one week a month Position Summary Information Objective To provide technical support and repair to Blinn College computers, computer peripherals, associated audio/video components and software. Required Quals Summary 3 years IT support experience with professional references required. A+ Technical certificate or equivalent. Special Notes To Applicants This is a 12 month, benefits eligible position. Blinn College pays 100% of health insurance for full time employees, 50% for dependents, and two times your annual salary in life insurance benefits. Optional coverages can begin on your first active duty date. If you would like to review insurance benefits in advance, you can access the New Employee Benefits Guide online, http://www.ers.state.tx.us/New-Employee/Insurance/. Leave time includes 96 hours vacation, 40 hours discretionary and 16 hours personal each year and 8 hours sick each month. Paid leave for college designated holidays, spring break, thanksgiving and Christmas break (approx. 25 days per year) Position Details Principal Accountabilities Principal Accountabilities 1. Install hardware and software to operate under Windows 7 Enterprise, Windows 10 and MacOS. Principal Accountabilities Principal Accountabilities 2. Provide faculty and staff with projector operating instructions including related audio/video configurations and wireless collaboration devices. Principal Accountabilities Principal Accountabilities 3. Install Windows and MAC operating systems on faculty, staff, lab, classroom and counter computers via PXE boot imaging. Principal Accountabilities Principal Accountabilities 4. Troubleshoot hardware and software issues. Document hardware and software installation procedures and problem resolutions in OneNote or SharePoint locations. Principal Accountabilities Principal Accountabilities 5. Work with other IT technicians and Server Administrator in maintaining computer system integrity. Minimum Qualifications Minimum Qualifications 1. 3 years working experience in industry related position. Professional references required. Minimum Qualifications Minimum Qualifications 2. A+ Technical certificate or equivalent. Minimum Competencies Minimum Competencies 1. Strong understanding of Windows 7-Enterprise and Windows 10 Enterprise. Minimum Competencies Minimum Competencies 2. Configure and troubleshoot wireless and wired network connections using 802.11 and TCP /IP protocols. Minimum Competencies Minimum Competencies 3. Experience operating and maintaining LCD projectors. Minimum Competencies Minimum Competencies 4. Installing computer hardware and peripherals. Minimum Competencies Minimum Competencies 5. Troubleshooting hardware and software using experience, documentation, logs and error messages. Minimum Competencies Minimum Competencies 6. Ability and willingness to learn new software packages. Minimum Competencies Minimum Competencies 7. Update expertise through self-study and training. Minimum Competencies Minimum Competencies 8. Ability to provide information to end-users and peers on technical issues. Minimum Competencies Minimum Competencies 9. Team skills to assume and share responsibilities with others. Preferred Qualifications Preferred Qualifications 1. Associates Degree in related field. Preferred Qualifications Preferred Qualifications 2. One or more years experience managing computers using Microsoft System Center Configuration Manager and Active Directory. Preferred Qualifications Preferred Qualifications 3. One or more years experience creating and managing a VDI platform. Preferred Qualifications Preferred Qualifications 4. One or more years providing support for video conferencing solutions to include collaboration in high definition audio and video content with mobile devices. Preferred Qualifications Preferred Qualifications 5. Experience supporting Mac and IOS operating systems in a network environment. Preferred Competencies Preferred Competencies 1. Connecting and troubleshooting multiple audio and video sources through mixer boards and software configurations. Preferred Competencies Preferred Competencies 2. Batch file creation to automate tasks. Working Conditions Are there particular working conditions associated with this job that should be noted (I.E., working environment, hours of work, workspace, etc.)? Yes If 'Yes', please explain Evening classes take place on the Bryan campus. Weekly overage is rotated between the IT technicians. Each technician works evening hours one week a month. Evening coverage hours are from 11:00am to 8:00pm. Physical and Mental Requirements Physical and Mental Requirements: Moderate lifting, 15 to 44 lbs., Moderate carrying, 15 to 44 lbs., Repeated bending, Simple grasping, Dual simultaneous grasping, Walking, Stooping, Climbing ladders, Seeing, Identifying colors, Writing, Counting, Reading, Telling time Custom Text One Environmental Requirements Environmental Requirements: Travel by car (enter percentage of time in below field), Working on ladders or scaffolding, Working closely with other Custom Text Two Travel via personal vehicle to satellite campuses only when required. Travel reimbursement available. Blinn provided vehicle is normally available for daily operations. Supplemental Questions Required fields are indicated with an asterisk (*). * Do you have a A+ Technical certificate or equivalent? (Open Ended Question) * Do you have an Associates Degree in related field (Open Ended Question) * Please explain your experience with Windows 7 and Windows 10. (Open Ended Question) * How many years of direct work experience with Microsoft System Center 2012 or similar program do you have? None 1 year or less 2 - 3 years 4 - 5 years 6 - 7 years 8 - 9 years 10 years or more * Please explain your knowledge of and experience with desktop virtualization technologies (Open Ended Question) * Describe your experience supporting computers and mobile devices with Mac OS and IOS. (Open Ended Question) * To what extent have you provided support for video conferencing solutions? (Open Ended Question) * Describe situations where you have configured computer audio playback and microphone support related to 3rd party applications such as GoToMeeting, Skype, etc. (Open Ended Question) * Describe situations where you have provided computer video output support required for projector configuration, video streaming, video recording, etc. (Open Ended Question) * How did you hear about this employment opportunity? Advertisement (specify in next question below) Blinn employment site Word of Mouth Internet Site (specify in next question below) Indeed Higher Ed Jobs HERC TACC Other (specify in next question below) * If in the previous question you selected "Advertisement", "Internet Site", or "Other", please specify how you heard about this employment opportunity. (Open Ended Question) * Are you an orphan of a veteran who was killed while on active duty? If yes, please upload a copy of your DD1300 in the optional documents. Yes No * Are you a veterans surviving spouse who has not remarried? If yes, please upload a copy of your DD1300 in the optional documents. Yes No * Are you a veteran? If yes, please upload a copy of your DD214 in the optional documents. Yes No * Are you claiming Veteran's employment preference? (See website for definition: http://www.statutes.legis.state.tx.us/Docs/GV/pdf/GV.657.pdf) Yes No Applicant Documents Required Documents Resume Optional Documents Cover Letter Curriculum Vitae Unofficial Other Transcripts 1 Unofficial Other Transcripts 2 Unofficial Other Transcripts 3 DD214 DD1300