Front Desk Morning Supervisor, Cambridge, MA

Monday-Friday 5:30AM-1:30PM, benefits, holidays & PTO!

MIT Recreation, managed by HealthFitness, has an exciting new opportunity for a full-time Front Desk Morning Supervisor onsite at the Alumni Pool & Wang Fitness Center in Cambridge, Massachusetts. In this role, you will be responsible for front line customer service focused interactions including registrations for memberships and instructional programs, towel service, locker rentals, entrance/exit monitoring, and inquiry responses.

Key Accountabilities Include:

• Process all registrations for Aquatics, Fitness, and Member Services using Club Automation Software.
• Respond to member inquiries sent to the Member Services customer service email address.
• Collaborate and effectively communicate with full-time Member Services staff in regard to daily membership administrative responsibilities including membership status reminder emails, membership audits, rejected EFT credit card collection, and ID card deactivations.
• Point of Contact for the facility during shift. Respond to and report on emergency/incident/accident situations as they arise.
• Manage the A/W locker rental including allocation, notifications, cleanout, and storage fee collection.
• Assist the Assistant Director of Member Services with management of the A/W Pro Shop and inventory tracking.
• Responsible for the management of the A/W lost and found.
• Attend and participate in all Member Services in-service trainings, POC meetings, and weekly one-on-one meetings with supervisor.
• Serve as the secondary lifeguard for the Alumni Pool while on duty. Provide periodic support for the primary lifeguard and Wang Fitness staff.
• Other duties as needed/assigned.

What You'll Need:

• High School Diploma or GED required and 2+ years of related industry experience.
• Adult CPR/AED/First Aid certification from American Red Cross, American Heart Association or American Safety & Health Institute required within 30 days of hire.
• American Red Cross Lifeguard Certification (or ability to obtain through onsite training) within 90 days of hire.
• Strong interpersonal communication and customer service skills with the ability to motivate others.
• Skills to work effectively both independently and as part of team with enthusiasm, initiative and creativity. Ability to effectively organize and prioritize work demands.
• Computer skills in MS Office including Excel and ability to learn POS software.

ABOUT US

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

Comprehensive benefits including Medical/Dental/Vision plans including HSA, PPO and FSA options, retirement/401(k) with including employer matching, fitness and wellness programs incentivized with medical plan discounts, certification reimbursement program, tuition reimbursement, paid new parent leave, paid Holidays and PTO (starting at 3 weeks for full-time associates), volunteer paid time off and much more.

You may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 800-636-3304 or jobs@hfit.com for assistance.

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. EOE/AA. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Age/Disability/Veteran

For the third consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark/HealthFitness associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.

Keywords: customer service, entry level, receptionist, administrative assistant, clerk, greeter, salon, team member, agent, representative, membership, associate

Required Skills

Required Experience

REQUIRED QUALIFICATIONS

• Master’s or Doctoral degree in Counseling Psychology or Related Field
• Licensure as LMHC or equivalent and/or experience in working with Master’s programs
• Three years post-licensure experience in providing counseling services
• Knowledge of Master’s level licensure requirements
• Strong commitment to equity, diversity, and inclusion

PREFERRED QUALIFICATIONS

• Established record of teaching courses in Counseling Psychology, Counseling, or related fields
• Established record of mentoring, supervising, or teaching students or professionals in Counseling Psychology and/or Counseling
• Applicants from socio-culturally and ethnically diverse groups strongly encouraged to apply

Inquiries may be directed to the Chair of the Search Committee: Dr. Grace Kim, gkim15@bu.edu.

Review of applications will begin November 15, 2021 and will continue until the position is filled.

Applicants should submit the following documents electronically to HTTPS://ACADEMICJOBSONLINE.ORG/AJO/JOBS/20086:

• Cover letter describing teaching, service, and applied experiences and suitability for the position, with a particular attention to commitment to equity, diversity, and inclusion
• Current curriculum vitae
• Three letters of reference

DO NOT APPLY THROUGH THE BOSTON UNIVERSITY HR WEBSITE.

Boston University is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.