Join a passionate and purpose-driven team of colleagues who contribute to Trustmark’s mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves.   

For more than four decades, Trustmark Health Benefits has crafted integrated, flexible, and tailored employer health plan designs that seamlessly meet specific business needs and delight members. Each of our offices around the country is managed locally, by industry veterans who understand the dynamics of the markets they serve. Our responsive and empathetic service teams provide the highest level of support for employers and members. Our local expertise and service represents our national strength. We are an independently operated subsidiary of Trustmark Mutual Holding Company.

The primary role of the Client Coordinator is to serve as a point of contact for clients in conjunction with Client Managers and provide any necessary administrative assistance required by the Client Managers to successfully retain business. Client Coordinators work with various departments within Health Benefits to promptly respond to client questions, facilitate resolutions to concerns, run client specific reports and provide support to Client Managers. This position may also involve client facing responsibilities such as employee meeting presentations, benefit fairs and attending quarterly and renewal meetings with client managers. Limited travel could be required with possible overnight stays. Travel could be with or without Client Manager.

PLEASE NOTE THIS POSITION CAN BE PERFORMED IN CALIFORNIA ONLY.

RESPONSIBILITIES INCLUDE:

• Provides back-up and support to Client Manager(s) in matters of customer service and support for clients. This includes handling day-to-day questions and issues from clients and brokers.
• Provides administrative support to Client Manager(s) to include client specific report generation and mailing to clients, and answering calls on behalf of the Client Manager(s).
• Participates in in-office client meetings to establish both a relationship with a client and an understanding of their unique needs and issues; may also include participation in internal staff meetings relating to client concerns/issues.
• Through a strong understanding of the claims paying system, evaluates and resolves claim issues and brings these to the attention of the Client Manager(s) and/or may be involved in resolution process.
• Participates and may present information in client implementations, benefit fairs, benefit elections, and open enrollment meetings.
• Coordinates communication with client/broker/Health Benefits departments/vendors regarding new groups, terminations, plan changes, issues, new products, etc.
• Other duties as needed/assigned

 QUALIFICATIONS:

• Excellent written and verbal communication skills are required, as are exceptional organizational skills.
• Thorough understanding of self-funding and employee benefit plans.
• Minimum 3 years previous experience in a similar TPA or insurance environment
• Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, PPACA, etc.)
• Proficiency with Word, Excel, PowerPoint, Access, and Outlook.
• Analytical skills, problem solving skills, reading ability, creative decision making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills are required.
• Ability to travel as required for this position.
• High school diploma or GED equivalent required.
• State insurance license-preferred. 
• College degree-preferred.

Come join Trustmark! Join a team that will not only utilize your current skills, but will enhance them as well. Trustmark benefits include medical/dental/life insurance, very generous 401(k) plan, wellness initiatives and much more!

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.

BENEFITS INCLUDE:  

• Paid Time Off
• Paid Holidays
• 401K 
• Health, Dental, and Vision
• FSA and HSA
• Basic Life Insurance & Supplemental Life
• Short/Long Term Disability
• EAP
• Back-up Care for Children, Adults and Elders
• Wellness Program

 All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.

Required Skills Required Experience

Qualifications: • Excellent scientific writing skills • A history of scientific publications is desirable • Self-motivated and committed to public health research • Strong interpersonal skills • High level of professionalism and attention to detail • Experience in project management • Master’s degree in health policy or economics preferred; applicants with PhD will be considered • Familiarity with econometric methods of policy analysis, such as difference-in-differences methods, is a plus • Familiarity with STATA or SAS • Ability to manage time well; punctual

DO NOT APPLY THROUGH THE BU WEBSITE: To Apply: Please email a cover letter, CV, and writing sample to jraifman@bu.edu.

APPLICATIONS RECEIVED BY JULY 10TH WILL BE PRIORITIZED.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.