Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Assistant Professor, College of Engineering

Trustmark

Assistant Professor, College of Engineering

Boston, MA
Full Time
Paid
  • Responsibilities

    Welcome to a team of caring and passionate people who work each day to meet the needs of our members and clients. At Health Benefits, you will be part of an organization committed to offering custom services to self-funded health benefits plans that manage costs – without compromising benefits – by offering innovative solutions, flexibility, transparency and customer support. We are now a subsidiary of Health Care Service Corporation, the largest customer-owned insurance company in the United States and a strategic partner of Health Benefits since 2018, giving us access to increased national scale and support. This is an exciting time to join our team and enhance our culture that emphasizes caring, diversity and inclusion, mutual respect, collaboration and service to our communities.  

     

    In this position, you will be responsible for providing quality service by timely and accurately entering and/or modifying eligibility data in Health Benefit systems according to established procedure and client requirements. This position is also responsible for responding to telephonic, written and electronic inquiries (PMC/web inquires) from employees/members, clients, brokers and co-workers.

     

    KEY ACCOUNTABILITIES:

    • Based upon the client’s requirements and methods of eligibility submission, review, interpret, enter, process and/or audit enrollments, terminations and eligibility change requests in a timely and accurate manner utilizing any Health Benefits system, e.g. PowerSTEPP, Real Time Eligibility/portal, Triple E reports.
    • Review and resolve eligibility error and audit reports.
    • Maintain assigned eligibility WorkQueues according to Health Benefits procedure and turnaround time expectations.
    • Work with Team Leader and/or Technical Eligibility Analyst to resolve electronic eligibility and Real Time Eligibility issues.
    • Request ID Cards and distribute as required.
    • Process requests for proof of coverage
    • Audit Dependent Eligibility, when required.
    • Respond to telephonic, written and electronic inquiries from clients/brokers, employees/members, and co-workers regarding eligibility, DEA and ID Card related issues.
    • Treat all inquiries professionally and respectfully following Health Benefits guidelines
    • Appropriately refer or escalate calls based on customer service procedures and guidelines.
    • Research inquiries and respond appropriately.
    • Follow-up regularly on outstanding issues to ensure timely resolution and client satisfaction.
    • Thoroughly and accurately document all inquiries using PowerSTEPP and Family Files following Health Benefits guidelines.
    • Other duties as needed/assigned.

     

    MINIMUM REQUIREMENTS:

    • Ability to work in a fast-paced, customer service and production driven environment is required.
    • Must have exceptional data entry skills with high attention to detail
    • Effective verbal and written communication skills required.
    • Ability to work effectively with team members, employees/members, providers, and clients
    • Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form
    • Flexible; open to continued process improvement.
    • Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/Word.
    • At least 1-2 years of experience with benefit enrollment or eligibility administration is strongly preferred.
    • Prior experience in a medical office or hospital billing environment preferred.
    • Self-Funded Insurance/Benefits and/or TPA experience a plus.

    _  _

    All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.

     

    If you are a CA, CO or NY resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.

     

    BENEFITS INCLUDE:  

    • Paid Time Off
    • Paid Holidays
    • 401K 
    • Health, Dental, and Vision
    • FSA and HSA
    • Basic Life Insurance & Supplemental Life
    • Short/Long Term Disability
    • EAP
    • Back-up Care for Children, Adults and Elders
    • Wellness Program

     

    Required Skills Required Experience