At The Trustmark Companies we help people thrive. We provide products and personalized attention that engage and inspire people to maximize their health potential. We offer employee benefits customized to fit each unique business need or life circumstance. It all revolves around our belief that better health and greater financial security increase overall well-being. And with well-being comes peace of mind. Peace of mind to focus on work and family and everything else that’s important in life. Peace of mind to thrive.

SUMMARY:  This role is responsible for development, coding and maintaining documents using criteria and rule-based structures. You will actively participate on project teams providing input and deliverables to meet project goals and timelines. You will Audit documents produced by team members for accuracy. Work on systems including GroupStar rating system and Sales CRM to ensure data is maintained, security access is correct and provide reporting on sales data. Develop training manuals for the department and train individuals.   

 RESPONSIBILITIES INCLUDE:

• Develop, code, and maintain documents using criteria and rules to implement product variability. Determine repeating elements in documents, whether text or data. Create coding development and coder test plans prior to development of forms in document system(s). Participate in project teams providing input and opinions on document requirements.

• Communicate with sales distribution partners and internal departments. Triage concerns with the rating and CRM systems. Work to resolve issues and reaches out to IT to assist where needed. Ensures timely response from IT and other business partners in order to facilitate uninterrupted sales opportunities. Enter CRM records ensuring database relationships are maintained. Monitor and maintain CRM and rating system security to minimize security issues.

• Create and execute test plans for documents, GroupStar and CRM. Will review business requirements to determine impact of changes and then develop and execute appropriate test plans. Ensure criteria and rules meet business requirements to eliminate errors and potential risks. Ensure MIDS DB2 tables are populated accurately by following product and benefit selection rules.

•  Other duties as needed/assigned.

QUALIFICATIONS: 

• Minimum of 3 years’ experience working with technical systems and/or document management required.
• BA or BS degree preferred or equivalent work experience.
• Ability to read, analyze, and interpret data and make recommendations for technical procedures and/or state-mandated regulations.
• Ability to communicate both verbally and written in a positive and effective manner, with internal and external customers.
• Ability to write reports, business correspondence and procedural documentation.
• Project management skills required.
• Demonstrated PC familiarity and experience with SAS, Excel or Access preferred.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.

Required Skills Required Experience

Bachelor's degree. Fluency in Spanish preferred but not required. Previous research experience preferred but not required. Position requires periodic evening and weekend hours.

This is a grant funded position.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.