The Senior Collections Analyst is responsible for managing and collecting all outstanding receivables from customers by prioritizing activities in accordance with departmental strategies and company policies; professionally employing solid customer service prowess to communicate with customers via a variety of means, including but not limited to:(dunning, email, and phone, in-person); Identify issues affecting collections and resolve underlying root causes that may include leading cross-functional teams to facilitate improved cash flow.
- Monitor customer balances and collect payments in accordance with due dates at a high level of effectiveness; Resolve customer disputes or elevate as appropriate
- Ensure cash posted at customer account level is researched and resolved to ensure invoices are cleared properly and account integrity is maintained
- Work directly with the customers to obtain support documentation related to deductions taken; coordinate appropriate resolution with plants and document approval in compliance with company policy and procedures
- Identify issues attributing to account delinquency and work with internal business partners (production plant shipping, AR invoicing, AR Cash Applications, Sales, etc.) to resolve internal root cause issues including leading cross functional initiatives; elevate concerns to AR Manager timely and as appropriate.
- Monitor individual metrics to ensure performance is aligned with individual and departmental goals, objectives, and SLAs.
- Identify continuous improvement opportunities and support implementation of best practices
- Minimize write-offs and bad debt to support company profitability and cashflow
- Maintain excellent customer relations through professional conduct. This position communicates with all levels of internal/external management to obtain resolution
- Other responsibilities include but are not limited to participate in special/ad hoc projects, system implementations and enhancements as needed.
- Create and maintain desk procedures including customer specific knowledge and instruction
Required Skills
- Associates Degree or equivalent work experience in corporate receivable function
- Collection Specialist Certification a plus
Required Experience
- 5 years relevant experience in Corporate Finance/Credit/Collections environment required
- Previous experience working/managing Order-To-Cash processes required: invoicing, cash application
- Previous experience with Proactive Collection technique
- Previous experience in manufacturing ERP. SAP preferred.
- Previous experience in Shared Service environment preferred
- Knowledge of IFRS and US GAAP in the Accounts Receivable area a plus
- Professional level written and verbal language skills in English
- Experience with MS Office Suite; Excel, Word, Outlook
- Work well with others, support team to achieve shared objectives
- Associates Degree or equivalent work experience in corporate receivable function
- Collection Specialist Certification a plus
- Work is performed within a business environment at a corporate location, with standard office equipment available.
- While performing the duties of this job, the employee is regularly required to sit, stand, bend, walk, use hands or finger, talk, hear, feel objects, tools, or controls; may be required to lift up to 15 pounds. Vision abilities include close vision to a computer.
OSI Industries is an Equal Employment Opportunity employer that believes everyone has the right to be treated with dignity and respect. OSI does not discriminate on the basis of national origin, gender, race, color, religion, pregnancy, gender identity, sexual orientation, protected veteran status, disability, or any other characteristic protected by applicable law. All applicants will receive consideration for employment based on merit, qualifications and business needs. OSI participates in the E-Verify program.