RESEARCH TECHNICIAN, School of Medicine, Anatomy & Neurobiology
At Trustmark we help people thrive. We provide products and personalized attention that engage and inspire people to maximize their health potential. We offer employee benefits customized to fit each unique business need or life circumstance. It all revolves around our belief that better health and greater financial security increase overall well-being. And with well-being comes peace of mind. Peace of mind to focus on work and family and everything else that’s important in life. Peace of mind to thrive.
Voluntary Benefits (Voluntary), a Trustmark company, is seeking a Senior Customer Care Representative in our Lake Forest, IL headquarters to answer client service calls accurately and effectively and to proactively address and quickly resolve all inbound customer inquiries. To be successful in the role, you must be able to think on your feet and plan ahead while working with customers in order to find solutions quickly and accurately while providing quality customer service.
PLEASE NOTE THAT THIS POSITION WILL BE PERFORMED REMOTELY UNTIL WE RETURN TO WORK WHICH IS CURRENTLY SLATED TO BE IN JANUARY, 2022. ONCE THAT OCCURS, THIS POSITION WILL BE A PERFORMED AS A HYBRID POSITION WORKING 3 DAYS IN THE OFFICE AND 2 DAYS REMOTELY.
OBJECTIVE: This is a vital, customer-facing position to our customers. We strive to make every contact with our customers a positive one. It is the hallmark of what we do to create a best in class service organization. You will be responding to inbound customer call inquiries and problem solve by providing information, processing basic customer profile changes or directing requests to other functional business teams. This role is expected to negotiate and provide alternatives and options during phone calls. You will need to demonstrate the ability to gather information and make appropriate decisions focusing on first call resolution.
RESPONSIBILITIES INCLUDE:
CUSTOMER SERVICE:
PRODUCT AND INSURANCE KNOWLEDGE:
QUALIFICATIONS INCLUDE:
Come join Trustmark! Join a team that will not only utilize your current skills, but will enhance them as well. Trustmark benefits include a 37-1/2-hour work week all year round, a very generous 401(k) match, onsite fitness center, health and wellness initiatives plus much more.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.
Trustmark is pleased to have earned recognition from the Chicago Tribune as a Chicago Top Workplaces 2020 Award winner.
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Required Skills Required Experience
OSI believes all persons have the right to be treated with dignity and respect. It is the policy of OSI to provide equal employment opportunity (EEO) to all persons regardless of age, national origin, gender, race, color, religion, pregnancy, gender identity, sexual orientation, protected veteran status, disability, or any other characteristic protected by federal, state or local law. All applicants will receive consideration for employment based on merit, qualifications and business needs. OSI participates in the E-Verify program.