Questrom School of Business is seeking qualified applicants to join our growing team of student success professionals for the Online MBA program. The Student Success Specialist will be responsible for monitoring students' academic progress, providing guidance in determining students' interests and objectives, and helping students to locate and navigate the resources they need to successfully complete their degree programs. In addition, Student Success Specialists execute events and programs to foster community throughout the program. This is a hybrid role with an expectation of a regular on-campus presence.

Responsibilities:

• Provide comprehensive academic advisement to a portfolio of Online MBA students.
• Help assigned students to plan and map out their path to degree completion.
• Participate in outreach efforts to re-enroll students each semester.
• Monitor student progress in order to intervene, guide, and recommend solutions to academic difficulties.
• Maintain current knowledge of prerequisites, graduation requirements, university procedures, policies, and other student services.
• Collect retention-related student data for periodic reports.
• Plan and execute in-person and virtual events to build community throughout the program.

OMBA Program Details: Questrom has partnered with edX, a leading online learning platform, to deliver a high-quality, rigorous, and engaging MBA 100% online, ready to be completed part-time in as little as two years. The program launched in Fall 2020. Designed from the ground up with the global online-learner in mind and rooted in insights gained from over 3,000 international industry professionals, the BU Questrom Online MBA offers an innovative curriculum that focuses on the themes that drive business in the 21st century. Developed and delivered by the same world-class faculty who teach in our top-ranked, on-campus MBA programs, the Online MBA will allow students to advance critical capabilities required to make management decisions in the complex global business ecosystem.

The Questrom School of Business believes that the cultural and social diversity of our faculty, staff, and students is vitally important to the distinction and excellence of our research and academic programs. To that, we are especially eager to have join our ranks a colleague who supports our institutional commitment to ensuring BU is inclusive, equitable, diverse, and a place where all constituents can thrive. The Questrom School of Business seeks to continue diversifying our faculty, student and staff ranks, recognizing that diversity of experience and thought deepens the intellectual endeavor.

Required Skills

• Bachelors degree required, Masters degree strongly preferred.
• 3 years of experience, specifically advising experience with online students preferred.
• Strong communication skills both orally and in writing.
• Customer service orientation with desire to help others succeed in reaching their goals.
• Ability to establish and maintain interpersonal relationships with students.
• Experience with observing, receiving and otherwise obtaining information from relevant sources, and keeping records in CRM (Salesforce preferred).
• Strong computer skills and ability to quickly adapt to new technology.
• Motivation for delivering empathetic, compassionate, consistent, accurate, developmental, student-focused, appreciative, and honest advising.
• Must be able to work a flexible schedule including days, evenings, and weekends.
• The successful candidate will have demonstrated commitment to and relevant ability in competently working with diverse student populations

This position is eligible for Boston University's generous benefits package including health, dental, life insurance, tuition remission, paid time off, and so much more!

Please note all newly hired staff and faculty, will need to be in compliance with Boston University’s COVID-19 Vaccination and Booster Requirement within 30 days of date of hire.  You must upload your vaccine documentation or request a medical or religious exemption (instructions).  For further information on the University’s response to COVID-19, please visit the Back2BU site.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Required Experience

• Bachelors degree required, Masters degree strongly preferred.
• 3 years of experience, specifically advising experience with online students preferred.
• Strong communication skills both orally and in writing.
• Customer service orientation with desire to help others succeed in reaching their goals.
• Ability to establish and maintain interpersonal relationships with students.
• Experience with observing, receiving and otherwise obtaining information from relevant sources, and keeping records in CRM (Salesforce preferred).
• Strong computer skills and ability to quickly adapt to new technology.
• Motivation for delivering empathetic, compassionate, consistent, accurate, developmental, student-focused, appreciative, and honest advising.
• Must be able to work a flexible schedule including days, evenings, and weekends.
• The successful candidate will have demonstrated commitment to and relevant ability in competently working with diverse student populations

This position is eligible for Boston University's generous benefits package including health, dental, life insurance, tuition remission, paid time off, and so much more!

Please note all newly hired staff and faculty, will need to be in compliance with Boston University’s COVID-19 Vaccination and Booster Requirement within 30 days of date of hire.  You must upload your vaccine documentation or request a medical or religious exemption (instructions).  For further information on the University’s response to COVID-19, please visit the Back2BU site.

_ _

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.