Job Description

At Bryan University we believe in challenging the boundaries of traditional education and in liberating the innate greatness in people. We know that online learning is the best option for students looking to transform their lives. We offer career-focused degree programs that empower Bryan University graduates with the knowledge and practical skills that lead directly to professional careers.

Visit https://bryanuniversity.edu/about/careers/ to learn more about what makes us stand apart.

THIS IS AN ONSITE POSITION AT BRYAN UNIVERSITY IN TEMPE, AZ.

PAY RANGE: $17.00 per hour

BRYAN UNIVERSITY HAS BEEN RECOGNIZED AS ONE OF THE TOP COMPANIES TO WORK FOR IN ARIZONA FOR THE PAST 7 YEARS IN A ROW! We offer a robust benefits package that includes:

• *Medical
• *Dental
• *Vision
• HSA
• Telemedicine
• An Award-Winning Wellness Program
• Tuition Assistant Program
• Short- and Long-Term Disability Options
• Life Insurance
• Employee Assistance Program
• 401K with Company Match
• Generous Paid Time Off
• Volunteer Paid Time Off
• 11 Paid Holidays
• An Empowering Company Culture
• Computer Equipment Provided

(* includes domestic partner coverage)

POSITION SUMMARY OF THE CALL CENTER AGENT:

As an Admissions Call Center Agent (CCA) you’ll support Bryan University’s mission to help our students liberate their innate greatness by contact, qualify, and build trust with potential students. We are seeking a motivated, results-oriented, enthusiastic individual to join our team.

RESPONSIBILITIES OF THE CALL CENTER AGENT:

The Admissions Call Center Agent is responsible for making 200+ outbound calls daily to prospective students, gauging their level of interest in furthering their education, and warm transferring to an Admissions Representative who then will interview the prospective student.

REQUIREMENTS OF THE ADMISSIONS CALL CENTER AGENT:

• High School Diploma or equivalent
• 2 years’ experience working in a call center or phone sales environment preferred
• Clear communicator with the ability to ask strategic questions
• Open and receptive to coaching and feedback
• Ability to work independently
• Excellent interpersonal skills on both an individual and group basis
• Work effectively as a team member to ensure that departmental goals are met
• Ability to prioritize work and perform well under pressure
• Proficient computer skills
• Ability to work in a virtual environment using multiple software programs simultaneously including MS Office programs, Canvas, Cvue, Gmail, Zoom

Bryan University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.