Job Description

TYPE OF APPOINTMENT: Full-Time, Probationary

COLLECTIVE BARGAINING UNIT: California State University Employees Union (CSUEU) - Unit 9

JOB CLASSIFICATION: Operating Systems Analyst III

CLASSIFICATION SALARY RANGE: $6,249 - $12,100 per month

ANTICIPATED HIRING RANGE: $7,000 - $7,540 per month

WORK SCHEDULE: Monday - Friday, 8:00 a.m. - 5:00 p.m.

RECRUITMENT CLOSING DATE: January 19, 2022

THE DEPARTMENT

The mission of the IT&IP Division is to provide stewardship, leadership, and service in support of the teaching and learning mission of the university. IT&IP provides learning technologies, strategies, leadership and support, all of which enhance teaching, learning, the quality of the student experience, personal productivity, and administrative effectiveness.

The Cloud and Support Services department provides central technology support for the design, development, security and maintenance of campus-wide computing infrastructure, including: email, web services, intranet services, directory services, account management for technology access, as well as various server operating system environments and databases, including UNIX, Linux and Windows for the support of campus applications such as PeopleSoft, Canvas, Office 365, AWS, Oracle, and network management.

DUTIES AND RESPONSIBILITIES

OPERATING SYSTEMS AND APPLICATION SUPPORT:

Ensure operating system software is properly installed, tested, and tuned to maximize operating efficiency. Examples of typical work activities include:

• Develop and implement plans for fully Integrated systems, including operating systems, network systems, database systems, and applications in VMware and AWS
• Develop plans, schedules, documentation, and requirements for the installation and maintenance of new and/or revised software
• Install, configure, and tune operating systems software for optimal performance
• Provide escalated technical support to Cal Poly Pomona and IT division staff, as assigned. Duties may include providing both on-site and telephone support for resolution of operating system and applications, as required.
• Prepare reports summarizing departmental technical activities
• Incumbent may be required to respond to inquiries from staff outside of normal business hours in support of campus operations.

SCRIPTING AND PROGRAMMING:

Customize and upgrade operating and related systems to meet ongoing user needs. Examples of typical work activities include:

• Plan and implement modifications and upgrades to system configuration to improve utilization based on analysis of application and production requirements
• Develop scripts and programs using perl, shell, and other programming languages to automate central and critical campus services, storage administration, and user management tasks.
• Document operations procedures and installation methodologies and modifications
• Maintain campus Identity Management framework and related scripts. Implement new features and functions at management request.

PERFORMANCE AND SECURITY MONITORING:

Evaluate level of systems operation and recommend measures to improve overall performance and security. Examples of typical work activities include:

• Conduct analytical studies of system processing time and resource capacity, measuring system performance against predetermined or standard benchmarks (e.g., operating time, error rates, and types)
• Determine system compatibility and performance, and impact of integration with new systems or upgrades
• Provide security analysis for enterprise-level server systems
• Develop and carry out appropriate periodic maintenance procedures, diagnose and correct errors, maintain appropriate records, produce and carry out specified change control processes
• Monitor security bulletins for software in use in the server environment
• Assess criticality of security patches and make recommendations to management as to the potential impact of the related vulnerability.
• Develop server hardening standards based on CIS templates.

ARCHITECTURE AND DESIGN REVIEW:

Provide an architecture and design review of new and existing products and projects as requested by management. Examples of typical work include:

• Assess the system’s ability to integrate into existing infrastructure
• Evaluate the security of the system
• Determine the ongoing supportability and viability of the system

QUALIFICATIONS

• Bachelors level degree in Computer Science, Computer Information Systems, Information Systems, Engineering or a related field with five years full-time relevant experience.
• 12 years of relevant full-time experience. (Associate Degree does not substitute for experience in this classification.)

Providing technical support to technical and non-technical users, including involvement in significant projects involving core enterprise-level infrastructure and/or services. Experience in supporting computing platforms running Linux-based operating systems (RHEL 7/8, CentOS 8, Rocky 8); and Experience with common scripting languages used in a Linux environment such as Perl. Knowledge of modern operating system theory and operation, especially Linux and Windows, knowledge of modern programming languages, including Java, C, Linux-based scripting languages, SQL, knowledge of networking technologies, including TCP/IP, DNS, DHCP, routing and firewall configuration and operation. Ability to debug complex technical problems with modern computer operating systems, applications and networks. Ability to concentrate for extended periods, ability to sit for extended periods of time in front of a computer in an office environment. Ability to interact with others and to communicate technical information to both technical and nontechnical

users.

PREFERRED EXPERIENCE

• Certifications in AWS
• Certifications in Linux
• Masters degree in Computer Science
• Experience working in an academic environment
• Experience with the following:
  • Amazon Web Services
  • LDAP, preferably OpenLDAP
  • Security/authorization/authentication, Kerberos, use of LDAP for Unix naming services
  • Solaris/ZFS
  • Automated provisioning/management, experience working in large scale deployments with hundreds of servers
  • Revision control systems such as subversion, git, et al
  • MySQL/Postgresql
  • SMTP, virus/spam scanning
  • PHP
  • Samba/Dfs/Windows file sharing

BACKGROUND CHECK

A background check must satisfactorily be completed before a candidate can be offered this position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for this position. The background check consists of the following: Employment verification, education verification, reference checks, and checks of the following systems and databases: National Social Security Number/Address Locator, Felony/Misdemeanor, National Criminal Database, Federal Criminal, Department of Motor Vehicles, and National Sex Offender Registry.

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status.

ADDITIONAL INFORMATION

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: http://dsa.cpp.edu/police/securityreport.asp. The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. Effective January 1, 2022, the CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. Questions regarding the CSU Out-of-State Employment Policy, please contact Cal Poly Pomona Employee/Labor Relations & Compliance at elr@cpp.edu.”

CONDITION OF EMPLOYMENT

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. http://www.calstate.edu/eo/EO-1083.html CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu.

Company Description

Cal Poly Pomona is among the best public universities in the West and is nationally ranked for helping students achieve economic success. As an inclusive polytechnic university, we cultivate success through experiential learning, discovery, and innovation. Our graduates are ready to succeed in the professional world on Day 1. As a polytechnic university, Cal Poly Pomona utilizes a technology-enhanced, learn-by-doing approach to education. Students enjoy endless opportunities for involvement in a vibrant and diverse community. Nowhere else can students ride an Arabian horse, practice on a Steinway piano, bring a new product to market, and build a liquid-fueled rocket.